Senior Analyst, Professional Services Operations
Job Description
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!
Junior Analyst, Professional Services Operations Responsibilities:
· Work with guidance from PS Ops Lead to be a business partner to Professional Services organisation and ICs, responding to queries and handling service tickets
· Works under guidance with PS Ops lead and Director, CS Ops to implement and document operational processes
· Ensures data, reports, and other internal intelligence tools are provided to stakeholders.
· Provide data-driven insights on key performance indicators (KPI) and standardized business metrics, particularly at quarter end for IC compensation measures
· Build and distribute reports to support the BAU activities of PS Ops
· Assist with regular time-dependent processes such as annual planning, headcount allocation, utilization etc
· Time card, expense entry and training compliance; drive timely entry of billable time and expenses across the engagement teams
· Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.
Qualifications:
· Experience in building effective working relationships with co-workers, working effectively in a global team environment with shared responsibilities.
· Experience with basic system administration and knowledge of applications including: Workday and Salesforce – Anaplan would be a huge plus.
· Exceptional quantitative and spreadsheet skills
· Excellent written and verbal communication skills
· Excellent problem solving and organizational skills
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.Â
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.Â
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.Â
Date Posted
03/08/2024
Views
3
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