Senior Analyst (Quality)
Job Description
GO FOR GREATNESS. GO WITH BANA SOLUTIONS.
No tech provider serving government works harder to be great. Maybe you should work with us.
Bana Solutions seeks top technology experts to help realize the Bana vision: providing innovative, best-in-class solutions to the most critical security challenges in government today.
Public sector operations depend on secure information access. There are many good providers in this space. Bana aims for great.
Bana conceives, designs, and delivers secure access management systems for government agencies. We provide expert security consulting services and business intelligence analysis.
In this era, supporting the secure movement of data and identities calls for revolutionary thinkers. Bana rejects business-as-usual order-filling. Our success for DoD and other clients in the defense and intelligence world depends on teams that know how to go farther.
In addition to technical proficiency we prioritize:
- Vendor Neutrality. Beholden to no provider, we configure optimal solutions from the available array of open-source and commercial software and SaaS options.
- Great Communication. Our teams defy the silent-developer stereotype. Explaining our work is a Bana hallmark. Listening? More important still.
- Partnership Mindset. We work shoulder-to-shoulder with clients in long-term relationships.
- R&D Focus. Agencies turn to Bana for business and technical insight, profiting from our investments in research and development and thought leadership.
- Appetite for Fun. Bana people are serious about security, passionate about client service, and – not least – know how to enjoy important, life-enhancing work.
As the Quality Lead, the successful candidate will focus on quality and processes within Bana Solutions and lead a centralized Program management Office to drive for consistent Program Management best practices across the organization. This position will be responsible for leading our International Organization for Standardization (ISO) quality certification efforts as well as the Capability Maturity Model Integration (CMMI) appraisal process. The position requires an established track record in delivery of technology solutions, quality management and program management as well as an in depth knowledge of the Agile software development life cycle (SDLC). Using this experience, this position will oversee program delivery and work closely together with the Mission Partner Delivery and Solutions organizations. This position will also be responsible for managing teh document configuration control of our CMS IDM program.
Other elements:
- Travel: No
- Shift:Â Day Job
- Potential for Teleworking: Yes
- Clearance Level Must Be Able to Obtain:Â Top Secret
- Years Experience in Field/Career: 5 - 10 years
- Supervisory Responsibilities: No
- Incorporate/update, execute, monitor, and ensure compliance company policies and procedures.
- Responsible for the daily operation of quality initiatives and project management across the company and works with other members of the executive leadership team to develop the company’s vision, goals and growth strategies.
- Establishes a central services organization to support the Mission Partner Delivery and the Solutions organizations ensuring the team's processes and tasks are carried out efficiently.
- Help coordination to address program execution issues and mitigate risks while controlling the quality of service delivery.
- High level of interaction with clients, employees and management.
- Outgoing problem solver with customer service and management experience.
- Provide strategic guidance to help scale the organization's impact.
- Identify customer needs and overseeing service delivery within the business context.
- Determine ways to reduce costs without sacrificing customer satisfaction.
- Assess customer feedback and use creativity to establish, improve, and refine services.
- Remain organized and meeting deadlines.
- Build partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Evaluating and advancing continuous improvement and maintain industry certifications and appraisals.
- Establish effective decision-making processes at all levels to achieve goals and objectives.
- Ensure a professional and efficient organization whose priorities are aligned with our mission.
- Ensure resources are in place for the organization to succeed; this includes facilities, equipment, security, etc.
- Manage organization insurance, licenses and registrations.
- Plan, develop, and implement the operation's activities supporting high levels of customer satisfaction and corporate growth.
- Properly staff and organize department.
- Communicate and educate team on corporate policies.
- Train and mentor staff.
- Serve as the point of contact for corrective and preventative actions and the annual audit schedule
- Maintain the Corrective and Preventive Action Reports (CPAR) database and tracking information for two years after the resolution of each CPAR
- Identify nonconforming material or the potential for nonconforming material
- Present trends of CPARs at the Management Review, and other activities involving analysis of data and action taken
- Prepare annual audit schedule
- Manage the monthly program reviews and company CDRLs
- Bachelor’s Degree with 5 years' experience, or Masters degree with 10 years’ experience
- Experience in customer service, leadership, and quality management
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
- Experience with ISO Quality certifications
- Experience with CMMI appraisals and maintenance
- Good computer skills and the ability to use business support software. Highly proficient in the current suite of Microsoft Office products (Outlook, Excel and Word required as a minimum)
- Desired qualifications:
- PMP, Certified Agile Project Manager (IAPM) or PMI Agile Certified Practitioner (PMI-ACP)
- Certified ScrumMaster (CSM)
Pay and benefits are essential to any career decision. That is why Bana Solutions has taken extensive time in developing a compensation package in which we feel reflects the importance and value our employees.
Non-salary benefits as described below are available to all eligible employees with minor exceptions. Employees in an “alternative employment status” such as consulting or Part time employees, may be eligible for coverage, but may not have access to the full array of benefits.
CompensationBana is dedicated to offering our employees compensation at or above the industry standards using comprehensive benchmarks (from recognized national and regional compensation).
- We aim to attract new top talent and to retain and reward current employees.
- We aim to maximize our ROI of human capital and boost motivation among team members.
- We structure innovative approaches to recognize and reward contributions to our customer's mission, Bana's success and professional achievements.
Bana provides comprehensive health coverage, Health and wellness programs are all structured with the health and welfare of you and your family in mind.
- Medical insurance plans cover you and your eligible family members, including domestic partners and domestic children through national PPO and HSA -compatible Medical insurance plans
- Health Savings Accounts (available through our HSA-eligible consumer-directed health plan)
- Flexible Spending Account (FSA) available to those that are enrolled in a non-HSA compatible medical plan
- Dental insurance (national PPO plan)
- Vision coverage (national insurer)
- Gym membership discounts
- 24/7 Employee Assistance program (EAP) provides you and family members with confidential, personal and web-based support on a wide variety of important and relevant topics to help encourage well-being:
- Mental Health and mindfulness
- Stress management
- Dependent/Elder care
- Nutrition
- Fitness
- Legal
- Financial issues
- Smoking/Diabetic cessation
Life is unpredictable and benefits should provide peace of mind and support for you and your family through every stage of life.
- Company paid Term Basic Life insurance is paid equal to 1 X your annual base salary, with a max of $260,000
- Company paid Accidental Death and Dismemberment is insurance provided equal to 1X your annual base salary, with a max of $260,000
- Company paid Short- and Long-Term Disability insurance. Disability insurance provides benefits that replace part of your lost income when you become unable to work to covered injury or illness.
- Optional Dependent Life Insurance can be purchased on an after-tax basis.
- Spouse or domestic partner coverage
- Child Coverage
- Optional Employee Life/AD&D. If you determine you need more coverage than the Company paid coverage.
- Optional Hospital Indemnity Plan
- Optional Critical Illness Plan
- Optional LifeLock/Norton
- Optional College Tuition Benefit plan
- Optional Pet Discount Plan
- Optional Legal Plan
Time off is essential to your mental wellbeing and professional productivity. We offer several types of leave and strongly encourage the use of leave as appropriate.
Paid Time Off (PTO)As an eligible employee (Over 30 hrs.) you will accrue paid time off for vacation, personal time, and short-term illnesses. Additionally, 24 hours of vacation can be borrowed before accrual with your manager’s approval.
Eligible employees accrue paid time off for vacations, personal business, and short-term illness. Additionally, 24 hours of vacation can be borrowed before accrual with your manager’s approval.
Bana Solutions provides maternity/paternity/adoption leave for adoptive and natural parents as a benefit of employment for eligible employees.
HolidaysMost Bana employees get nine paid holidays each year:
- New Year’s Day
- Martin Luther King Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
- Bereavement - Unlimited
- Jury Duty - Unlimited
- Election Day - Unlimited
- Military Reservist Leave - Under the Uniformed Services Employment and Reemployment Rights Act (“USERRA”), in addition to available PTO, unpaid military leave will also be granted to employees who enter active military service in the armed forces, or who are ordered for an initial period of active duty for training in the reserves or the National Guard.
Employees are eligible to participate in the Bana Solutions 401(K) Retirement plan after completion of 90-day period.
- 100% of contributions on first 4% deferred
- 1% default contribution
- 100% immediately vested
- Up to 4 % company match
Bana believes takes the development of their staff seriously and encourage the use of the following:
- Conferences/Training/Certifications
- Personal Coaching
- Performance Management
- R&D Opportunities
To round out our stellar benefits we have the below icing on the package:
- Bonus Potential
- Rewards & recognition programs
- Team building activities
- Company events
- IT/Computer Equipment
At Bana, we strive to build and maintain an environment where employees from all backgrounds are valued, respected, and can succeed. You will also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives.
Bana Solutions is proud to be an Equal Employment Opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
A notice describing Federal equal employment opportunity laws can be viewed here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and here: https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf .
You may also view the https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf
Bana Solutions will never ask you to provide payment-related information at any part of the employment application process, nor will Bana ever advance money as part of the hiring process. Bana will communicate with you only through emails that are generated by banasolutions.com automated system. If you receive an email purporting to be from Bana that asks for payment-related information or any other personal information, please report the email to [email protected].
Accommodation Request: Submit a request for special assistance with your application to [email protected]
Bana will never ask you to provide payment-related information at any part of the employment application process. Bana will communicate with you only through emails that are sent from a banasolutions.com email address. If you receive an email purporting to be from Bana Solutions that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to DiversityAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Bana will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
COVID 19Date Posted
08/09/2022
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