Senior Analyst - Savings Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer Banking team, within the Global Consumer Services Group (GCSG) at American Express, was created to meet the financial services needs of our customers and build upon a broader Membership promise. This new and growing team will drive AXP's innovation in banking services, identifying customer needs and innovating around new digital banking products that deliver differentiated value. As a growing team, we are looking for colleagues who enjoy building from the ground up, have a strong external perspective and will roll up their sleeves to accomplish common goals.

How will you make an impact in this role?

The Analyst / Senior Analyst, Savings Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Savings products, including our High Yield Savings Account and Certificates of Deposit. Our team is accountable for driving business outcomes and managing the end-to-end customer experience for Amex Savings products, ensuring that the customer is central to every part of our business while also ensuring proper controls and compliance are always in place. This role is focused on providing critical support needed to manage our existing products including managing key projects and processes that enable on-going product optimization, product enhancements and customer experience improvements. The person in this role will have a direct impact on our business and customers and play a key role in implementing priorities and product changes across the product lifecycle.

Key Responsibilities

• Own key projects to optimize and manage our Savings product portfolio, coordinating with cross-functional stakeholders and ensuring high quality and timely deliverables
• Develop understanding of and drive clear documentation around customer journeys and product processes that support our customers, championing best-in-class experiences and finding opportunities for improvement
• Assist in the development and analysis of key performance indicators and business scorecard for our HYSA and CD products
• Partner with Analytics, Digital Product and Servicing teams to monitor product and feature performance, and customer insights to inform optimization and roadmap opportunities
• Partner with our call center and operations teams on call center talking points, training and procedure updates to support the product roadmap and business initiatives, ensuring clarity, accuracy and timeliness of information
• Gain exposure to product features and functionality across the product lifecycle and provide critical support across the Product Management team to execute on product changes and business priorities

Minimum Qualifications

We are seeking a highly motivated, aspiring product professional with:

• 1-3 years experience as a product, business or marketing analyst
• Ability to demonstrate an understanding of business and customer needs
• Highly detail-oriented, analytical and strong organizational skills with ability to own multiple priorities under time constraints
• Written and verbal communications skills and ability to create clear and structured project documentation
• Interpersonal and collaboration skills with success working across functions
• Experience leading projects and initiatives with minimal direction
• Comfortable with ambiguity and managing though change
• Comfortable working in more sophisticated technical and regulatory environments
• Positive "roll-up your sleeves" attitude and "start-up" mentality
• Flexibility to adapt as organization grows and evolves

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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