Senior Analyst- ServiceNow (US based remote)

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

This is a US Based virtual role.

The ServiceNow Senior Analyst is responsible for ensuring the setup and configuration of all ServiceNow-related data, complex reporting, integration point development, as well as the integrity of associate information. In addition, this role supports the business ensuring that the end to end process solution meets business requirements.

• Acts as Systems Administrator for ServiceNow by functioning as a SME for the implementation of the HR ServiceNow module. Will partner with HR, vendors, and associates to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives
• May also support cross functional administration for other HR technology where needed, including Workday HRMS, LMS, Talent Management and HR Portal technology.
• Consults with stakeholders to lead process design, development and build activities for acquisitions
• Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas
• Supports teams in identification, analysis and implementation planning of optimizing design, cleansing legacy data, and prioritizing conversion of integrated data
• Develops recommendations for process improvements related to data utilization and maintenance
• Performs testing responsibilities, including reviewing specifications, creating test scenarios and overseeing testing of the system
• Manages deployment and testing of system patches/new releases
• Provides updates to HR and associate training materials
• Responsible for developing, implementing, and maintaining associate master data standards and appropriate governance procedures
• Serves as Tier 2 Specialist to resolve complex technical issues raised by associates and managers
• Maintains and develops a strong working relationship with business owners as a process advocate
• Maintains appropriate issue tracking and manage issue resolution process. Supports the development of specific actions and recommendations to mitigate risk and resolve outstanding issues
• Creates, maintains, and delivers status reporting for related project activities to key stakeholders
• Performs related duties as assigned

What your background should look like

• Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
• Normally requires a minimum of five (5) years directly related and progressively responsible experience; prior HRIS experience a plus
• ServiceNow administrator and/or implementation experience required
• Prior Workday experience a plus
• SharePoint experience a plus
• XML, XSLT knowledge preferred but not required
• Strong working knowledge of HRIS systems (HRMS, Case Management & Talent Management), complex reporting tools and other Microsoft Office Suite products (Word, Excel, Access, SharePoint, PowerPoint)
• High-level understanding of business functions/end-to end processes and strategic imperatives
• Strong business case mentality
• Demonstrated consultative skills and ability to effective facilitate groups to consensus
• Ability to create trust and confidence quickly
• Ability to exercise independent judgment and creative problem-solving techniques in a highly-complex environment using leading-edge technology
• Ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills
• Ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
• Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions
• Well-developed organizational and time management skills; attention to detail
• Ability to develop and deliver training methodologies and materials

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Salary Range*

$82,300 - 117,920

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.