Senior Analyst - SIAM / ITIL

***Must be US Citizen or Green Card Holder ***

Job Description

This is a client-facing, Service Integration & Management (SIAM), IT Service Continuity Management (ITSCM) role in a multi-sourced environment. Strong leadership and customer relationship skills are a must to engage with senior client representatives and partners. The successful candidate will be a collaborative thought leader, focused on delivery excellence, with the ability to manage competing priorities. Flexible availability for occasional nights and weekends during tests (or a declared disaster) is required.

Requirements

• ITIL v4 certification
• Certified SIAM Professional or 5 or more years of experience on a SIAM engagement
• ServiceNow Administration Fundamentals with 3 or more years of ServiceNow
• Enhancements and customizations
• ServiceNow Operational Intelligence & reporting
• Ticket management experience
• One or more Cloud Computing Certifications (AWS, Azure, Google, Oracle)
• Working knowledge of virtual machine architecture
• PMP Certification or 5 or more years' experience managing complex, multi-phased projects
• 5 or more years of experience with Emergency Response and Major Incident Command Centers in a Multi-Sourced environment
• MS Excel Intermediate (or higher) skills
• Polished Customer Relationship Management skills
• Excellent written and verbal communication and presentation skills
• Strong attention to detail
• Excellent analytical and problem-solving skills
• Team player with a strong work ethic
• Flexibility and availability to work some evenings, overnights, and weekends

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

Get The Future You Want | www.capgemini.com

About Cloud Infrastructure Services (CIS):

CIS powers enterprises' business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50+ countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today's dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Our five key service areas are:

1. Cloud Services: Exploiting the cloud at speed and scale
2. Employee Experience Services: Making the "future of work" work for our clients
3. Cybersecurity Services: Securing Foundations to Create Open Futures
4. Enterprise Service Management: Taking charge of complexity to drive business value
5. Infrastructure Services: Managing and modernizing IT estates

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding.