Senior Analyst, Strategy & Performance Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Marketing Strategy and Performance Analytics team provides business critical insights, ensures cross-functional alignment of goals and execution, and helps drive the performance of the commercial, marketing, and sales organization. The group focuses on aligning the highest-level company priorities with a strong pulse on day-to-day trends and operations.

In this position, the Sr. Analyst will support the broader Growth Operations organization with strategic insights, forecasting, and ad-hoc analysis impacting subscriber growth across all Xfinity product offerings. Strong candidates will excel at extracting insights from large data sets, as well as crafting executive-level presentations that capture the "so what" behind business trends. Day-to-day responsibilities will vary in accordance with business needs, and might include forecasting, product and promotional analytics, or industry and competitive analysis to drive actionable insights focused on growing or retaining our Residential customer base. As such, an ideal candidate will be comfortable wearing many hats and possess strong intellectual curiosity necessary to investigate critical business trends.

Job Description

Core Responsibilities:

• Synthesize actionable insights from internal and external company data by applying appropriate analytical techniques
• Formulate a hypothesis-driven approach to key business problems to ensure all important questions are addressed fully and accurately
• Forecast subscriber targets, growth rates, and pacing necessary to achieve business goals
• Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision makers; ability to "tell the story"
• Drive stakeholder alignment among cross-functional teams (Product, Finance, Acquisition and Retention Marketing, Divisions, etc.)
• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork, while maintaining an environment that is upbeat and fun
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• Comfortable with ambiguity and able to bring structure to problem solving (break apart analyses into sizeable chunks)
• Strong business acumen and critical thinking skills. Prior experience in Cable / Telco industries or subscription-based business a plus
• Expert in Excel (advanced formulas, pivot tables), and PowerPoint. Able to apply basic statistical techniques (linear regression, correlation, sampling, etc.) to business trends
• Prior financial / budgeting experience a plus. Able to build assumption-based financial models and dissect analyst reports as needed
• Skilled in identifying data issues and anomalies during analysis
• Working knowledge of SQL for data aggregation and data visualization tools (Tableau, Power BI) a plus
• Excellent written and verbal communication skills. Able to tailor communication style to diverse stakeholder groups (internal, external, technical, product, executive leadership, etc.)
• Attention to detail and ability to effectively manage multiple analyses and competing priorities

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.