Senior Annotation Analyst - South African English

Summary

Posted: Dec 3, 2024

Role Number:200581654

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send messages, play their favorite song or even take a selfie. The AIML Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a Senior Annotation Analyst that has high attention to quality and detail. You are creative and have a passion for detail with proven expertise in South African English language analysis.

Description

As part of the Annotation team, you play a central role in enhancing the user experience and team collaboration. As a Senior Annotation Analyst, you'll use your language and cultural expertise, along with analytical skills, to evaluate Siri responses against guidelines. In addition to achieving your productions goals, you will provide procedural, quality, and tools guidance to Annotation Analysts. You will be an SME on South African English comprehension and cultural understanding, providing coaching to team members to increase quality and production results for the organization, in addition to using your analytics skills to track, evaluate and report trends. You will apply your locale-specific knowledge to support other high priority and business critical needs. You'll provide feedback for improvements to existing tooling that can increase annotation throughput and quality. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.

Minimum Qualifications

• Proven expertise in the South African English dialect with excellent comprehension, grammar, vocabulary, spelling, and understanding of colloquial expressions unique to South Africa
• In depth knowledge of the regions and cultural variations where South African English is spoken
• Cultural knowledge across domains such as science, history, sports, geography, lifestyle, trends and popular culture in South Africa
• Excellent English reading, comprehension and writing skills
• Excellent active listening skills with the ability to understand verbal nuances
• Knowledge of ML data annotation process, related tools and software
• Ability to analyze and provide accurate reporting including error trends and root cause analysis
• Experience in devising business process, best practice solutions to increase efficiencies
• Proven expertise navigating systems and tools, regularly sharing best practices with team members
• Demonstrates integrity and focuses on customer privacy
• Experience with changing work-flows and responsibilities
• Bachelors degree or equivalent work experience required
• Successful completion of a pre-employment assessment and background check
• Successful completion of initial training and certification testing

Preferred Qualifications

• Experience working with language data (e.g. research, analysis, translation, review)
• Aptitude for acquiring advanced technical skills, an eagerness to learn and take on new challenges
• Proven attention to detail and critical thinking skills in evaluation of Siri's language usage and dialect
• Data analytics experience is highly desirable
• Passion for coaching and mentoring
• Ability to effectively tailor communication and style to differing audiences with excellent presentation skills and experience developing Keynote content

Additional Requirements

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• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.