Senior Application Administrator

Position Summary: The Senior Application Administrator is a key member of the Network Operations team and is responsible for effective software installation/configuration, maintenance, troubleshooting, release deployment and support of mission critical production application systems and various development/internal systems. In this role, the Senior Application Administrator will interface directly with internal teams and customers as well as external vendors as needed and participate in technical research and development to enable continuing innovation within the infrastructure. Reporting to the Network Operations Manager, this role is critical to the success of Track Group.

Essential Duties and Responsibilities:

• Ensure uptime for mission critical systems and applications as part of a team responsible to maintain system availability of 99%
• Develop and maintain an in-depth technical understanding of the systems and applications managed and supported by the Network Operations team.
• Administration, installation, and configuration of web and application servers, and custom enterprise applications
• Deploy new production and pre-production environments, install new software releases, system upgrades, evaluate and install patches, and resolve software/system related problems.
• Respond to, triage, troubleshoot, diagnose and resolve/escalate system problems and service desk issues in a timely and accurate manner.
• Monitor, analyze, and audit application/network/system logs, backups, and health checks.
• Proactively create and communicate action plans to respond to potential issues, risks, or threats.
• Effectively document and communicate system changes/issues/risks to the appropriate Track Group stakeholders, partners, and vendors.
• Other duties as assigned by supervisor. Duties and Responsibilities are subject to change based on business needs.

Requirements

• University Degree in Computer Science or five years of related experience combined with technical certifications.
• Experience in the administration, installation, configuration, and support of enterprise applications/systems.
• Excellent Windows and Linux Server Operating Systems administration skills. (Windows server 2012R2 +, Ubuntu 14.0.4+)
• Strong Knowledge of web server technologies, specifically Microsoft IIS, Apache, Nginx etc.
• Excellent problem solving/analytical skills and knowledge of complex troubleshooting methods with ability to identify issues from trends/patterns or ambiguous information.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Outstanding attention to detail with superior time and project management skills
• Flexible and able to adapt to a rapidly changing environment and priorities.
• Ability to multitask in a fast-paced environment
• Positive, self-motivated individual who can compete tasks independently, and takes initiative.
• Solid understanding of virtualization technologies (VMWare, Hyper-V)
• Experience with ticketing systems (JIRA, Redmine)
• Mail System Administration (Postfix)
• Familiarity with load balancers (NetScaler, etc.).
• Knowledge of container administration on Docker.
• Certificate Authority (SSL/TLS).
• Remote Server Management (RDP, SSH) and Monitoring Tools.
• Scripting (Bash, PowerShell, etc.).
• Strong interpersonal and communication skills. Must be able to integrate & communicate clearly and easily with other team members, as well as end-users at all levels.
• Must be a team player.
• Demonstrated ability to learn new skills and technologies quickly.
• Must have a valid passport.

Benefits

• Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 11 major holidays per year.
• Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents.
• Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.