Senior Application Engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Senior Application Engineer is considered a subject matter expert with knowledgeable of specific products/technologies and their use. This position will specifically focus on Rockwell Automation's (RA) Independent Cart Technology including iTRAK, MagneMotion and Linear. Experienced with RA Motion Control products and architectures. As a senior member of the team responsibilities include mentoring and providing leadership to others.

Performs as an escalation subject matter expert for technical support which may include on-site visits, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Position Summary

• Provide solutions to escalations from the Rockwell Technical Support Team to new and existing customers for the Rockwell Automation Independent Cart Technology
• Continue to learn and be a subject matter expert on the Independent Cart Technology
• Pre-sales support includes proof of concepts, system architecture review and recommendations, and the creation of application notes and white papers.
• Post-sales support includes providing details in the development of technical training, diagnosing issues with hardware, applications, and system software as well as providing corrective actions.
• Guide the team with innovation while working with Developmental Engineering, Sales, and Product Management.
• Works on issues of moderate scope where analysis of situations or data requires a review of relevant factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Developing professional expertise.
• Applies company policies and procedures to resolve variety of issues.

Basic Qualifications

• Bachelor's degree
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel domestically and/or internationally 25-40% of the time.

Preferred Qualifications

• Bachelor of Science in Engineering or equivalent combination of skills and education. BSEE or BSME preferred.
• Typically requires a minimum 5 years of demonstrated experience in an industrial automation technical field.
• Knowledge with automation equipment and motion. Capable of using of personal computers and the appropriate applications, including but not limited to Excel, Word, PowerPoint, Visio and OneNote.
• Familiarity with test equipment such as oscilloscopes and other related test software.
• Solid business writing skills. Able to perform multiple tasks simultaneously and prioritize accordingly.
• Systems troubleshooting ability, potentially utilizing telephone skills.
• Fluent in English
• Ability to solve complex system problems
• Good presentation and communication skills with internal & external customers.
• Passionate for results
• Working knowledge of Rockwell Automation core products (PLCs, Motion Control, Operator Interface, Networking, and I/O) and Rockwell PLC programming.
• Prior knowledge or experience with:
  • Implementing linear or rotary motion automation systems
  • Use of Robotic systems
  • Providing customer support with on-site interaction and written communication
  • Working in an Engineer to Order environment

This position is part of a job family. Experience will be the determining factor.

*We offer a Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can flex with your personal life.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.