Senior Application Support Engineer - HYBRID

About us:

We'reSiemens. Award winning; Ranked on Fortune 500; Digital Engineering globalleader. A collection of over 300,000 phenomenal minds who are all making thefuture. This position is with the Siemens Digital Logistics (SDL) group.

About the Job:

SiemensDigital Industry Software Division has a job opening for a Support Engineer inthe Siemens Digital Logistics (SDL) group.

TheSupport Engineer Position will represent SDL Support in North America byguiding customers in identifying and solving application issues. This is atechnical role that interacts with enterprise level customers to isolate andsolve sophisticated logistics solution issues. The Support Engineer will applymoderate skills of MES software and supporting technologies to investigate andresolve problems by making use of problem-solving skills and tools. You will beresponsible for setting customer expectations, identifying, isolating, andproviding solutions for problems.

Youwill regularly exercise discretion & judgment during customer consultationsto assess issues and, when vital, engage with colleagues across multipledepartments. Responsible for knowledge share demonstrations to peers andcustomers. You will work with general supervision on issues to competentlyresolve customer issues. This position requires excellent interpersonal skills,strong teammate, attention to detail and a strong desire to be a teamcontributor and learn and grow within he siemens organization.

Responsibilities:

• Strong problem-solving skills on enterprise level applications
• Ability to learn and apply deep knowledge of Siemens logistics applications
• Perform customer support case management via web and phone communications
• Work within a team environment to supervise customers issues, perform triage, troubleshooting and escalation routing as vital
• Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures
• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Required Knowledge/Skills, Education, and Experience:

• Minimum of 5-8 years working in a customer-facing support role
• Excellent interpersonal skills at various levels throughout an organization.
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills - Intermediate
• Web client development experience, understanding of Object-Oriented programming model-Intermediate
• JavaScript and SQL skills - very good
• understanding of electronic data interchange (EDI) - good
• Demonstrates resilience and a good self-organization
• Ability to learn fast and adapt to changing priorities
• BS degree in Computer Science, Technology, or similar
• Previous experience with implementing web applications.

Qualified Applicants must belegally authorized for employment in the United States. Qualified Applicantswill not require employer sponsored work authorization now or in the future foremployment in the United States.

Thesalary range for this position is $95,800 to $172,400 and thisrole is eligible to earn incentive compensation. Siemens offers a variety ofhealth and wellness benefits to employees. Details regarding our benefits canbe found here: www.benefitsquickstart.com.In addition, this position is eligible for time off in accordance with Companypolicies, including paid sick leave, paid parental leave, PTO (for non-exemptemployees) or non-accrued flexible vacation (for exempt employees).

AtSiemens, we are always challenging ourselves to build a better future. We needthe most innovative and diverse Digital Minds to develop tomorrow's reality.Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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