Job Description
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Job Description-
- The Engineer will be responsible for troubleshooting and resolution of all incidents
- The Engineer will be responsible for Incident management, problem management, and change management
Skills and experience required:
- Require 4-6 year’s experience in Technical Support in Telephony and VOIPÂ
- Should have knowledge in CTI or Voice recording products
- Good understanding of VOICE protocols like SIP, H.323
- Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
- Should have worked in PBX/ACD
- Good knowledge of Windows operating system
- Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure
- Should have good troubleshooting and problem solving skills
- Should be willing to work in 24/7 shifts and weekends as well
- Experience in NICE products or NICE certified Engineers- NICE To HaveÂ
- Certifications that match up well:Â Cisco, Avaya, Nortel, Verint, Aspect- NICE To Have
- ITIL Certification
Education:
- BE in computers science, electronics and telecommunications or equivalent
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Explore More
Date Posted
08/31/2023
Views
8
Similar Jobs
Senior Software Engineer (Scala/Java) - HERE Technologies
Views in the last 30 days - 0
HERE Technologies is seeking an experienced backend engineer with strong Java or Scala skills to join the Map Processing Pipelines team The role invol...
View DetailsSoftware Architecture Engineering and Cloud Computing Engineer - The Aerospace Corporation
Views in the last 30 days - 0
The Aerospace Corporation is seeking a Senior Project Engineer with expertise in software architecture engineering and cloud computing The role involv...
View DetailsSenior Finance Business Partner (d/f/m) - Personio
Views in the last 30 days - 0
Personio an intelligent HR platform is seeking a Senior Manager for FPA to lead financial planning and analysis for key departments The ideal candidat...
View DetailsSenior Lead, Talent Acquisition - Sales (Relocation to Munich) (d/f/m) - Personio
Views in the last 30 days - 0
Personio a leading HR platform is seeking a Senior Lead Talent Acquisition professional to drive growth in the Revenue and Success functions across Eu...
View DetailsSenior Pricing Analyst - Cencora
Views in the last 30 days - 0
Cencora formerly known as AmerisourceBergen is a leading global pharmaceutical solutions organization They are currently experiencing rapid growth in ...
View DetailsSenior Product Analyst - FinCrime Platform - WISE
Views in the last 30 days - 0
Wise is seeking a Senior Product Analyst for its FinCrime Platform The role involves driving analytics efforts in the Financial Crime Platform product...
View Details