Senior AR/Billing Specialist

Are you an AR & Billing professional? Do you enjoy detail-oriented work?  If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Sr. AR/Billing Specialist and help change the world of real estate, one home at a time. 

Our Accounts Receivable team is seeking a Sr. AR/Billing Specialist to join us as a hybrid employee out of our Scottsdale, AZ office or Austin, TX office! This is a critical role within the Accounts Receivable function! This position is responsible for reviewing transactions and ensuring we have everything required to close out a real estate transaction. The work is accomplished through case management and customer interactions, both external and internal. Our ideal candidate is solution-orientated, maintains a high level of professionalism and communication, and enjoys working through different problems to find the best answer.

What you’ll do:

•Manage accounting support cases, responding to internal and external questions about customer billing and payments.

•Reach out to customers via phone and email in order to clarify and inquire about overdue invoices.

•Answer customer inquiries about calculating payment owed and the process of sending payment.

•Review closing statements to ensure billing accuracy and update invoices as necessary.

•Apply payments to invoices.

•Suggest process improvements based on customer interactions.

•Work collaboratively with various departments including Broker Success and Broker Support to engage with customers and address outstanding issues surrounding referral fee transactions and ensure resolution in a timely manner.

•Responsible for overseeing transactional activity for high-volume, high revenue-generating brokerages to provide white glove treatment.

•Field questions from the rest of the team regarding transactions and assess whether or not further escalation is needed to management.

•Provides and oversees training for new hires joining the team.

•Ad hoc projects as assigned and other duties as assigned by management.

What you’ll bring:

•3-5 years of experience in Collections, Accounts Receivable, or Customer Support

•Knowledge of cloud-based ERP and billing systems (i.e. Salesforce, Oracle Cloud)

•QuickBooks experience preferred

•Knowledge working with Google Sheets

•General math skills, ability to resolve issues through math

•Ability to work independently and as part of a team

•Strong organizational skills with great attention to detail and accuracy

•Ability to coordinate multiple tasks concurrently and to meet deadlines

•Excellent written and verbal communication skills with internal and external customers

•Initiative, flexibility, and willingness to adapt to change