Senior AR/Billing Specialist

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Job Summary:
The ideal candidate will possess solid experience in an Accounts Receivable (AR) department and extensive familiarity using billing and cash management systems. We invoice for multiple business units using both automated and manual methods, and the need to coordinate with various departments to resolve customer related issues is essential.
Duties & Responsibilities:

• Collaboratively manage a Finance Team queue, including reviewing and responding to variable case types and inquiries from internal/external customers
• Review customer credits upon completion of the approval process to ensure accuracy
• Research customer inquiries and resolve billing discrepancies
• Create invoice adjustments and process refunds to ensure proper AR balances
• Own and maintain high volume customer specific invoicing and payment requirements
• Generate and deliver invoices to customers via digital and traditional mail services
• Process PCI compliant customer credit card information
• Identify potential training opportunities and provide recommendations for process improvements
• Professionally interact and communicate with varying levels of management, including managers, directors, and VPs
• Perform role-specific related duties, projects, and reporting as required

Experience:

• 3 - 5 years of AR/billing experience
• Practical knowledge of general accounting policies and processes
• Knowledge of a cloud-based ERP and billing systems (i.e. Salesforce & Oracle Cloud)
• Knowledge working with Google Sheets
• Understanding of order-to-cash process in a cloud-based ERP system
• Analytical ability to troubleshoot
• Ability to work independently and as part of a team
• Strong organizational skills with great attention to detail and accuracy
• Ability to coordinate multiple tasks concurrently and to meet deadlines
• Excellent written and verbal communication skills with internal and external customers
• Initiative, flexibility, and willingness to adapt to change

Do the best work of your life at Realtor.com
Building your career? Build it better at Realtor.com®. Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.