Senior Asset & Operations Manager

Who We Are

Life House is a venture-backed, vertically integrated hotel brand, management, and software company. We’ve built an award-winning hotel brand and successfully operate over 50 hotels. As a hotel operator and software developer, we’re the customer of our own technology, which allows us to make the right products and solve the industry’s complex problems. With backing from institutional investors, we are actively investing in solutions that solve problems small & independent hotel owners face at scale. 

Our Mission

We believe that travel is a social good that helps us discover our sense of belonging and connect with others. Life House is on a mission to make boutique hotels more accessible to the modern-day traveler - this starts with our impactful hotel management technology that makes hotels easier to operate & more profitable to own.

The Role

The Senior Asset & Strategic Operations Manager will play a critical role in our company, serving as the point of contact for both the hotel owners and General Managers for the properties that they oversee. The Senior Asset & Operations Manager will be responsible for a number of properties in our growing portfolio of hotels from motels to luxury resorts. 

Responsibilities

• Monitor the operations and performance of the portfolio of assets you are responsible for
• Developing Annual Plans and Forecasts with the Revenue Management & Marketing Teams
• Strategically analyze financials and develop recommendations to enhance asset performance 
• Prepare & deliver written commentary on financial performance
• Be the sole point of contact within Life House for the owner of the assets you oversee
• Build and manage owner relationships through timely reporting and thoughtful progress updates 
• Understand the systems & technology used on-property and at corporate
• Train GMs on all systems & processes used on-property 
• Ongoing management, performance review and support of GMs
• Support the transition and opening of hotels under Life House management

Who we are looking for

• 6-10+ years of working experience and 3+ years of hotel operations experience, experience in F&B highly preferred 
• Strong financial acumen, with extensive modeling / analytical experience 
• Leadership and strong communication & relationship skills 
• Self motivated, detail-oriented, well-organized and results driven professional
• Desire to serve in a client-facing role, combined with ability to manage people and expectations in a fast-paced environment
• Entrepreneurial spirit with an interest in strategic problem solving and driving change
• Ability to handle multiple priorities through strong time management
• This is a remote position and some travel may be required (15-35%)

Compensation

• All-in compensation between $120k-$175k commensurate with experience
• Eligible for incentive compensation based on performance 
• Excellent benefits package including medical, dental and vision
• 401K enrollment
• Unlimited paid time off
• Wellness reimbursement program
• Flexible Spending Account (FSA)
• Fully compensated business travel benefits
• An environment that encourages initiative and leadership
• Working with highly talented people who are extremely passionate about their craft