Senior Associate - AV Support

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

• Provide on-site support for audiovisual hardware, including the following types:
  • Conference Rooms
  • Collaboration Spaces
  • Digital Signage
  • TV Carts
• Routine physical room checks for high profile spaces
• Along with the India campus, provide remote support for this hardware for global command centers in Romania
• Provide event support in India as a technology operator when needed
• Aid in setting up conference room meetings for senior leadership team members when requested
• Help maintain inventory of hardware in production at the India campus
• Maintain stock of supplies and hot swappable items for room repair
• Document Support Processes and Troubleshooting Guides to the Service Desk
• Provide end-user support, consulting, or education to event sponsors
• Perform proactive activities to resolve problems or identify resolution to appropriate party or vendor
• Triage and troubleshoot emergent technology problems in conference and event spaces or with digital signage as they arise
• Notified for support through ServiceNow Tickets, email requests, Slack/Teams conversations, or alerts on monitoring dashboard
• Report out metrics and information through established processes
• Able to operate with ease in high visibility situations

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!