Senior Associate, Business Analysis

What You'll Do

This individual will be a member of an Agile development team focused on managing Enterprise Solutions for the technologies within the team’s portfolio. This user will be responsible for day-to-day administration of Enterprise Solutions and working with stakeholders to ensure their operational needs are met. They will be accountable for working with the business stakeholders to ensure solution adoption is achieved and that the appropriate reporting/dashboards, training, and documentation is provided for go-live success. This person will work with the Agile team to understand where Tier-3 knowledge can be moved down to a dedicated support team and ensure the right knowledge artifacts exist to meet our operations.

This individual will handle the day-to-day administration over the Enterprise Technology platforms and troubleshoot issues to either provide a work around or implement a root cause fix. This person will work with the Agile team to ensure that quality Solutions are met, and that customer satisfaction is achieved.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Apply technical expertise and foster customer relationships to make sure software products are installed properly and deliver value to the customer.

• Provide persona-based product knowledge for the solutions the team maintains.

• Educate business users on how to use Enterprise Software and help ensure successful delivery of Technology Solutions.

• Troubleshoot support issues and work with Help Desk to better enable self-service adoption and Tier-0 support.

• Manage day-to-day operations/administration of Technology Solutions.

• Act as liaison between business and development team. Work to understand end-user technology issues and try to re-produce issues in lower environment. Work with development team to report bugs/defects and help ensure Quality within the team’s solutions.

• Perform additional tasks such as importing company data, creating customized reports, and modifying metrics.

Supervisory Responsibilities

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Excellent analytical and problem-solving skills.

• Effective verbal and written communication skills.

• Ability to efficiently diagnose and remedy technical issues.

• Ability to build and maintain customer relationships.

• Ability to work in Agile product teams.

Technical Skills & Background

• Proficiency in technical product and system installation.

• Experience in software implementation.

Certifications

• None

Education & Training

• A bachelor’s degree in Business, Computer Science, Computer Engineering, or equivalent experience

• Experience working in an agile development team

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision