Senior Associate Business Analyst

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer satisfaction to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun! Workday Education's mission is to create a phenomenal student and instructor experience globally. Our Operations team plays a critical role in supporting customers, partners and employees by delivering excellent customer service using innovative approaches, processes and systems.

About the Role

As a Workday Senior Associate Business Process Analyst on the Support Team, you'll be a self-starter handling own right, good at prioritizing multiple inquiries and tasks. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to optimally run their Workday training. You will collaborate with several teams across Workday to ensure that Workday Education is in alignment and giving an excellent customer experience. Focused on being technically savvy, becoming comfortable at configuring our systems and develop a deep understanding of the various portals our end users use to gain access to our systems. You'll take Workday's core value of Customer Service to the next level; continually looking for ways to measure and enhance the customer experience!

Your responsibilities:

• Contribute on various support initiatives or projects. Follow a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.
• Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally.
• In the course of resolving cases, you will be comfortable working within the Workday Learning center, understanding of our policies and be comfortable reconciling accounts.
• Contribute to the evolution and development of training support. Regularly assess, communicate and report on case types and overall user experience. We'll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users.
• Work within a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation.
• Responsible for understanding the Education Portal(s) hosted on Salesforce.com; including the integrations between SFDC and the Workday Learning Center.

About You

Thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. You're passionate about the quality of what you do with a driven desire to continue to make everything you are involved in better.

You're driven by maintaining a high level of productivity and be passionate about problem solving. Are you ready to work hard but have a lot of fun doing it?

Basic Qualifications

• Ability to learn technology quickly through instruction and self-training.
• Ability to create and deliver presentations to an external customer audience.
• Knowledge of e-learning technologies and blended learning deployment strategies is required.
• Excellent at forming relationships across teams to meet team goals and align with business objectives.

Other Qualifications

• Systems thinking approach
• A passion for using technology to streamline process.
• Flexibility and adaptability to a changing environment.
• Ability to wear different hats and fill in where the business demands.
• Bachelor degree, or equivalent and relevant working experience are required.

Workday is proud to be an equal opportunity workplace.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected].

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!