Senior Associate, Client Solutions

Job Summary
GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

We are seeking candidates for Senior Associate positions on the GLG Client Solutions team in Gurugram. The team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally. These primary research deliverables include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.

Senior Associates are front-line client service professionals and work closely with our clients -- professionals at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day.

Client Solutions Associates / Senior Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. The role also entails partnering closely with Client Solutions team members from across the globe and providing support on client projects.

***This role is for evening/ night shift India Standard Time***

Specific responsibilities include (but are not limited to):

• Learning GLG’s underlying business processes and assisting senior team members with high-level project execution, and developing a fundamental understanding of the respective research practice
• Fulfilling time-sensitive research requests delegated by senior team members on behalf of GLG clients by analyzing client requests, and building and qualifying primary populations of topical and relevant experts
• Assisting senior team members with high-level service fulfilment across a range of GLG products
• Develop a working knowledge of various industries to improve project and product service quality

An ideal candidate will have the following:

• 3-4 years of work experience, ideally in consulting, financial services, market research, recruiting, other professional services or start-up environment
• Prior experience in B2B client management / servicing, especially international EMEA or US-based clients
• Postgraduate / Graduate degree from a top-tier university
• Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc)
• General understanding, awareness and interest in consulting and financial markets
• Demonstrated entrepreneurial/leadership skills.
• Experience interacting with senior executives
• Ability to work effectively independently and/or collaboratively in a team
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
• Successful track record of working in a dynamic environment, often accompanied by stringent deadlines