Job Description
Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Your impact on our mission:
We are seeking a motivated Senior Associate for our Commercial Operations & Strategy team to help drive our mission. In this crucial role you will provide operational support to our sales teams to drive growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy but our strength is transforming that strategy into a detailed action-oriented plan upon which our business can execute.
You’ll enjoy this role if you are...
- An operator passionate about bridging the gap between strategy and execution
- An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
- Motivated by finding simple effective solutions to the most complex business problems
- Driven by entrepreneurial settings where creativity and grit are required
Your day-to-day is...
- Defining team and initiative KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
- Analyzing data to drive decision-making around resource investments opportunity prioritization pilot scaling etc.
- Supporting our sales teams via planning forecasting target-setting incentive plan design and execution policy design and implementation process optimization etc.
- Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g. Sales Finance Product Business Operations BI Data Science etc.)
You’ll be successful in this role if you have…
- 4+ years of work experience in roles with both analytical and operational responsibilities such as business/revenue/sales operations program management consulting private equity venture capital or investment banking
- Examples of relevant activities include (but are not limited to): Market sizing and segmentation sales funnel metric insights forecasting lead generation & prioritization compensation design resource planning
- Experience defining business requirements for new processes or tools
- The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
- A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
- Resourcefulness nimbleness and the ability to stay positive under pressure
- Comfort with taking initiative in a constantly-changing work environment
- Proficiency in Excel and SQL (required); an aptitude for mastering new systems and tools related to data organization
- Experience or proficiency in Redshift Tableau Lookr Salesforce highly preferred
Benefits:
- Flexible hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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Date Posted
04/06/2026
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