Senior Associate Complex Data Exchange Specialist

• Integrate with TPAs and Ben Tech partners in support of eligibility enrollment remittance and billing data for new and inforce business.
• Serve as a consultative partner to clients and TPAs by educating them on data structure file specifications and the operational impact of their data across downstream administration systems.
• Implement complex electronic interfaces based on established timelines while maintaining strict inventory control of active integrations dependent file streams and in-flight implementations.
• Manage multi-file integration environments ensuring files are received validated and sequenced appropriately for system ingestion and downstream processing.
• Review audit and validate test data across multiple related files and data sources to ensure quality completeness and alignment with business rules prior to production implementation.
• Identify root causes of file discrepancies mapping errors transmission issues or data inconsistencies across merged files and recommend corrective actions.
• Understand and articulate end-to-end data flow including how files are received validated transformed merged across multiple sources and processed within New York Life systems.
• Balance New York Life/LDEX standards regarding layout data and transmission protocols with client requirements delivering compliant and scalable solutions for complex client environments.
• Prepare and maintain documentation confirming the method of data exchange between New York Life and client/TPA including file dependencies mapping logic merge requirements and audit controls.
• Partner with Production Support and IT to ensure successful receipt mapping merging and processing of data.
• Articulate complex file mapping and merge logic requirements clearly to IT and technical partners.
• Drive accountability with internal teams and Ben Tech partners to meet key deliverables and milestone deadlines.
• Troubleshoot and diagnose issues related to electronic data exchange multi-file integrations and system processing impacts.
• Track file status and ensure metrics are reported accurately within Salesforce.
• Develop and maintain support documentation SOPs and training materials for complex integration processes and data governance practices.
• Proactively review and suggest improvements to existing procedures to enhance efficiency data integrity and scalability of complex integrations.
• Serve as a subject matter expert for complex data exchange implementations and National Account integrations providing guidance and mentorship to peers.

• Bachelor's Degree strongly preferred or minimum of 3 years relevant work experience required.
• Prior experience working with clients producers TPAs or Ben Tech partners preferred.
• Strong understanding of complex data structures file layouts and electronic transmission methods preferred.
• Demonstrated ability to analyze audit and interpret complex and high-volume data files including multi-file data environments.
• Experience managing file dependencies merge logic and reconciliation across multiple data sources preferred.
• Strong planning project management and inventory control skills.
• Proficient/advanced Microsoft Excel skills required (VLOOKUP Pivot Tables Macros).
• Proficiency in Access preferred.
• Experience with mainframe TSO and JCL scripting preferred.
• Excellent organizational skills with ability to manage multiple complex implementations simultaneously and meet tight deadlines.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong interpersonal and consultative skills.
• Demonstrated ability to drive results and meet key milestones.
• Ability to work independently while collaborating effectively across internal business partners.
• Demonstrated leadership capability in a fast-paced evolving environment.
• Proven adaptability and willingness to embrace change and continuously improve processes.

What We Do

At New York Life our 180-year legacy of integrity mutuality and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S. we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view investing in people purpose and innovation that endures. Guided by a clear enterprise vision to become a technology- data- and AI-powered company we’re modernizing our platforms rearchitecting experiences and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today technology is amplifying that mission—enabling us to serve clients advisors and communities in more personalized proactive ways. With a diversified business portfolio spanning insurance investments retirement group benefits and direct-to-consumer offerings New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture inclusive teams and a shared belief that when our people thrive so does our company. Here tradition fuels momentum—and your ideas energy and growth power what’s next.

Why Work With Us

New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity humanity and shared success—values that show up in how we work lead and grow. If you want a place where innovation has purpose—build what's next with us.

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