Senior Associate II, Accounts Receivable (Mandarin Speaker)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon

POSITION OVERVIEW:

The Senior Associate II, Accounts Receivable manages primarily the accounts receivable processes, credit management, debt management and issue resolution, and enabling smooth operations and quality services execution within AGS and local country(s) of support. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Alcon divisions.

KEY RESPONSIBILITIES:

Service Deliveries:

• Support the measurement and delivery of service levels and SLA/KPI targets.

• Provide operational and management support on credit management, collection management, including debt and dispute issue resolution, month end reporting and reconciliation including open AR clearing, and bad debt and provision analysis.

• With customer focus mindset, engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.

• Maintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvement and seamless service.

• Serves as a Subject Matter Expert or Super User for related policies, processes, and systems. Support tool/system implementation; provides functional guidance/training to the team members. Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services.

• Proactively challenge the Status Quo, making fact-based recommendations.

• Supports any transitions and knowledge transfer activities, monitoring deliverables and timelines.

Manage day-to-day activities:

• Perform blocked order operations and credit control activities including credit limit reviews & parameters analysis, manage credit limits setting in system, customer limit assessment & etc.

• Focus on meeting KPI results, including blocked order, AR aging, DSO, AR delinquent, and Receivable Management tool and Finance Now tool adoption and results.

• Functionally reporting to AGS Center while collaborate closely with Local and Franchise Head(s) of Finance to provide country-level support.

• Perform Customer Master Data Maintenance for new and existing customers (credit related validation/approval) in collaboration with CDA/Commercial Operations.

• Manage balance sheet reconciliations of allocated I2C accounts, ensure timely resolution and clean-up of overdue items identified.

• Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved.

• Prepare of month-end financial reporting including assessment of the provisions of bad debts, AR overdue analysis, collectors’ performance and other ad-hoc analysis as required.

• Ensure the creation and proper maintenance of I2C/Credit/AR related accounting records and supporting documents to meet the requirements of local legislation and Alcon required standards.

• Resolve I2C accounting related issues and disputes, escalate as required and coordinate with various stakeholders and internal departments.

• Manage cash efficiency and liquidity across multiple countries and entities.

• Consolidate cashflow forecasts and oversee intercompany fund transfers.

• Monitor treasury and cash management (TCM) processes, identify non-standard activity, and optimize systems.

• Collaborate with banks, evaluate banking services, and support local finance teams.

Compliance

• Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicablme).

• Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation in internal guidelines.

• Ensure application of agreed Alcon control procedures and actively support to deliver SOX certification.

• Promote a strong and control environment and follow up on audit issues and implement correcting measures.

People Management

• Actively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviours.

• Act service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus culture.

• Manage and mentor junior team members, ensuring they meet KPIs and collection targets.

WHAT YOU'LL BRING TO ALCON:

Education:
(minimum/desirable)

• Bachelor’s degree in Accounting/Business Administration/Economics/Finance or equivalent

• Professional certification (ACCA/CIMA/CPA/ICAEW) or Chartered Accountant or Lean/ Six Sigma Certified are an added advantage

Languages:

• Chinese & English (written & spoken) proficiency required.

Experience:

• 5 to 8 years of AR/Financial experience, with in-depth functional expertise.

• Demonstrated ability to work effectively in a shared service or multi-national, matrix organization.

• Previous experience in managing Financial Services, close collaboration within I2C/O2C, Finance, Commercial, OTI.

• SAP and Treasury system knowledge.

• Experience in managing and driving improvement projects (e.g., ERP implementation, job migration and automation)

• Good problem solving & people managing skills, resilient, motivated and passionate.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company

• Collaborate with a diverse and talented team in a supportive work environment

• Competitive compensation package and comprehensive benefits

• Continuous learning and development opportunities

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