Senior Associate, Learning Technologies

Description
Company: Oak Street Health
Title: Sr Associate, Learning Technologies
Role Description:
The Sr Associate, Learning Technologies is responsible for the management, administration, and integration of learning technologies tools at Oak Street Health. This role is accountable for LMS and KMS administration, including establishing and documenting standards, providing high quality support for users, and managing complex requests. The Sr Associate, Learning Technologies also handles troubleshooting, reporting, and user consultation requests. In addition to support for the enterprise LMS, this role will be a key thought partner for selecting, onboarding, and integrating additional learning technology tools (e.g., collaboration, content development) as required.
Core Responsibilities:
LMS administration

• Upload and test content (eLearning, documents, etc.)
• Build complex Curriculums and Programs
• Edit and revise item details
• Respond to and troubleshoot inquiries related to training courses issues
• Setup and manage assignment profiles and direct assignments
• Manage rosters and end user transcripts
• Accurately pull and manage reporting subscriptions
• Track, monitor, and report on training analytics
• Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
• Support operational processing activities
• Participate in User Acceptance Testing, when necessary
• Achieve stated performance measures and adhere to established customer service standards.

Additional technologies support

• Coordinate with Learning teams and subject matter experts to gather system/platform technical requirements, determine functional and reporting design needs, and ensure a successful user experience and support achievement of desired learning outcomes for any new learning technology
• Work directly with cross-functional system owners in IT, human resources, and other parts of the organization to create and maintain integration points for full system functionality
• Work closely with third party vendors and partners to manage and enhance the use of systems
• Stay current on developments with online learning technologies to drive innovative and improved services
• Perform other duties and responsibilities as required

This role reports to the Senior Director of Learning Enablement and has the opportunity for advancement and growth of responsibility.
What are we looking for?
We're looking for motivated individuals with:

• University degree required, preferably in computer technology or instructional systems design
• At least 4 years of relevant work experience
• Experience working with Workramp and/or other major enterprise-wide learning management system (LMS) platforms
• Demonstrated ability to drive technology innovation and integration in a fast paced environment.
• Experience working with traditional IT systems, IT security, and handling sensitive data.
• Solid understanding of instructional design and delivery methods for eLearning, in person, and virtual instructor-led training.
• Experience using eLearning authoring tools, i.e., Articulate Storyline, Articulate Rise 360, etc.
• Proficiency/familiarity with a combination of Java, HTML, or CSS.
• Demonstrated experience working cross-functionally with other technical and non-technical teams.
• Ability to deliver excellent customer care
• Ability to be agile, flexible, and creative.
• Strong verbal and written communication skills.

• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health