Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Associate, Operations Strategy in the United States.
This role sits at the intersection of strategy, analytics, and operational execution within a fast-scaling global financial technology environment. The Senior Associate, Operations Strategy will act as a key problem-solver, driving high-impact initiatives across onboarding, risk, payments, and customer operations. The position blends strategic thinking with hands-on data analysis to improve core operational metrics such as onboarding conversion rates, cycle times, and service-level performance. Working closely with cross-functional teams, the role helps design scalable processes that support global growth and regulatory compliance. It is highly analytical in nature, requiring strong comfort with data tools and structured problem-solving. The environment is fast-paced, collaborative, and mission-driven, with exposure to senior stakeholders and high-visibility projects.
Accountabilities:
- Lead end-to-end process improvement initiatives across core operations workflows such as KYC/KYB onboarding, transaction monitoring, and case management to enhance efficiency, reduce errors, and maintain compliance standards.
- Own strategic operational projects, including onboarding optimization, support scaling, and risk operations enhancements, defining scope, KPIs, timelines, and execution plans.
- Analyze operational data using SQL, Excel, and BI tools to build dashboards, generate insights, and support decision-making across operations and partner teams.
- Collaborate with Product, Engineering, Risk, Compliance, Revenue Operations, and Customer Support teams to design scalable systems and resolve operational bottlenecks.
- Develop and maintain SOPs, documentation, and performance metrics to ensure processes are standardized, measurable, and scalable.
- Prepare leadership-ready materials, translating complex operational and analytical insights into clear recommendations for business reviews and strategic decision-making.
- 1–3 years of experience in strategy, operations, consulting, or a highly analytical role, ideally in a fast-paced tech or financial services environment.
- Strong proficiency in SQL, Excel, and business intelligence or analytics tools for data extraction, analysis, and visualization.
- Experience or exposure to fintech, payments, banking, or regulated environments, including familiarity with onboarding, KYC/KYB, risk, or compliance processes.
- Excellent communication and stakeholder management skills, with the ability to simplify technical concepts for non-technical audiences.
- Strong problem-solving mindset with the ability to identify, prioritize, and execute on high-impact operational opportunities independently.
- Ability to manage multiple projects simultaneously in a fast-moving, cross-functional environment.
- Competitive compensation aligned with experience and market benchmarks.
- Opportunity to work on high-impact, global-scale operational and strategic initiatives.
- Exposure to senior leadership and cross-functional teams across product, engineering, and risk functions.
- Dynamic, fast-paced work environment with strong learning and career development opportunities.
- Comprehensive benefits package including health coverage and employee support programs.
- Flexible and collaborative work culture within a globally distributed team.
Requirements:
Benefits:
Explore More
Date Posted
04/30/2026
Views
0
Similar Jobs
Senior Software Engineer, Developer Experience - Jobgether
Views in the last 30 days - 0
View Details