Senior Associate, People Operations

About the Role

The Senior Associate People Operations is responsible for overseeing onboarding and offboarding processes managing HR operations and driving employee engagement initiatives. This role ensures a seamless integration for new hires coordinates departures maintains HR records and fosters a positive work environment through engagement activities. Additionally they provide support and guidance on HR policies and procedures to enhance overall employee experience.

What You’ll Do

• Plan and execute onboarding procedures for new hires including probation reviews when applicable; conduct exit interviews and facilitate feedback sessions.

• Collaborate with stakeholders to continually refine and enhance HR operational processes to ensure a positive employee experience.

• Coordinate team activities engage employees through interactive events and organize team and company-wide gatherings.

• Develop documentation and resources to support HR policies processes and programs.

• Maintain accurate records in HR information systems such as Bob and Lattice.

• Support local employee relations activities including inquiries about local policies and procedures benefits coverage investigations and quarterly check-ins.

• Ensure compliance with all applicable employment laws and regulations.

• Coordinate People Operations project activities working with stakeholders to understand requirements and incorporate them into project deliverables.

What We’re Looking For

• Bachelor’s degree in Human Resources Business Administration or a related field is required.

• At least 3 years of HR experience.

• Familiarity with HR policies procedures and best practices.

• Strong interpersonal and communication skills.

• Creative with robust event planning and coordination abilities.

• Proficiency with HR systems; experience with Hibob and Lattice is a plus.

• Proficiency in MS Office especially Excel and PowerPoint.

• Knowledge of labor laws regulations and compliance requirements.

• Master’s degree preferred.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Work Environment

JustAnswer India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming collaboration or social events. With employee well-being as a top priority where legally permissible employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

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