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Capital One

Senior Associate Property Coordinator DFW Airport Lounge (On-Site: DFW)

Posted An Hour Ago

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Plano TX USA

Hybrid

88K-100K Annually

Senior level

Fintech • Machine Learning • Payments • Software • Financial Services

Change everything. Starting with your career.

The Role

The Senior Associate Property Coordinator ensures the Dallas lounge's operational excellence manages partner relations and maintains compliance with airport standards. Responsibilities include monitoring service agreements overseeing facility repairs and managing technology deployment.

Summary Generated by Built In

Senior Associate Property Coordinator DFW Airport Lounge (On-Site: DFW)
Within the Premium Products & Experiences (PPX) organization the Guest Experience team is responsible for executing the enterprise-wide vision for Capital One Lounges and Landings. We design and build world-class properties set the gold standard for guest experience and grow our network across the U.S.-all with the goal of redefining the premium travel market.
To support this vision Capital One is hiring a Property Coordinator based in Dallas to join our Guest Experience team. In this new and dynamic role you will be the primary steward of our Dallas lounge infrastructure-ensuring our facilities are pristine our proprietary technology is seamless and the partner-led operations remain in strict compliance with all airport and regulatory requirements. You are the bridge between our high-level strategy and the daily physical reality of our lounge environment ensuring the lounge environment maintains the brand integrity and premium experience our customers expect.
Responsibilities:

Monitor and audit Service Level Agreements (SLAs) with a property service firm to ensure a premium stable and high-functioning lounge environment.
Serve as the primary point of contact for account management and technical teams within facilities management partner organizations.
Partner with the Design and Construction team on special project delivery including FF&E ( furniture fixtures and equipment ) repair/replacement and third-party maintenance oversight.
Coordinate and oversee third-party partner's response to facility-based outages and emergency repairs including coordination of overnight work and irregular operating hours.
Manage the deployment security and maintenance of Capital One proprietary hardware and software for lounges in partnership with our Network Services and Digital Product teams.
Ensure designated storage and logistics areas for in-airport and off-site facilities are maintained in compliance with lease and safety standards
Audit and maintain compliance for all local business licenses permits and airport operating agreements.
Enforce strict adherence to airport lease requirements including security protocols badging access control and emergency procedures.
Manage reporting cycles for passenger load data and financial metrics to airport authorities and operators to ensure contractual transparency.

Skills & Experience:

Proven ability to hold third-party partners accountable to maintain high standards of service delivery.
Comfort deploying and troubleshooting consumer-facing technology including POS systems networking hardware and proprietary software.
Preferred experience working within highly regulated environments (e.g. airports government facilities or luxury residential or hotels) with an understanding of compliance and security protocols.
Strong ability to juggle multiple workstreams from small-scale maintenance repairs to large-scale furniture refreshes and tech deployments.
Exceptional stakeholder management skills with the ability to translate technical or facility-based issues into clear updates for the Guest Experience leadership team.

Role Expectations:

This is an on-site in-person role at the Capital One Lounge at DFW located in Dallas Fort Worth Airport.
Note - this is a client facing property oversight role. The expectation is for this candidate to be physically present in the airport lounge to monitor lounge infrastructure and third-party operations 4 to 5 days a week. Candidates will have the opportunity for flexible working hours and shifts. Candidates will be expected to work select evenings and weekends.
Travel may be required (<15%)
Flexibility to work irregular hours including on-call support for overnight facility repairs or vendor coordination
Ability to pass necessary background checks for airport security badging and access

Basic Qualifications:

High school diploma GED or equivalent certification
At least 3 years of experience in facilities management property management luxury hospitality operations or high-end retail management
At least 3 years of customer facing operations experience
At least 2 years of experience in Google Suite or project management software (Jira Asana or Smartsheets).

Preferred Qualification:

Bachelor's Degree
4+ years of experience in facilities management property management luxury hospitality operations or high-end retail management
2+ years experience in Process or Project Management
PMP Lean Agile or Six Sigma certification

At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $87700 - $100100 for Sr. Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process please send an email to [email protected]
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Top Skills

Asana

Google Suite

JIRA

Smartsheets

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The Company

HQ: McLean VA

55000 Employees

Year Founded: 1994

What We Do

At Capital One we think and work like a tech company using our digital fluency to transform everything about the customer experience. We’re bending data to our will and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Why Work With Us

Here’s another question: What are you looking for? A place where curiosity is the starting point? Where data leads to human insights? Where humanity drives product development? We’re bringing breakthrough products and services to consumers small businesses and commercial clients. And each new idea makes life better for millions of people.