Senior Associate Qualitative UX Researcher Field Experience

• Develop comprehensive research plans aligned to product objectives and organizational priorities
• Select and apply appropriate qualitative methodologies (e.g. in-depth interviews usability testing contextual inquiry diary studies)
• Coordinate participant recruitment in partnership with internal or external support
• Develop research screeners discussion guides and session materials as needed
• Conduct research sessions with professionalism and methodological rigor
• Apply structured analytical approaches to identify patterns themes and key findings

• Synthesize qualitative data into clear actionable insights and recommendations
• Translate research findings into executive-ready presentations and documentation
• Tailor communications to a range of audiences from design and product teams to senior leadership
• Connect user insights to measurable business and product impact

• Establish and maintain strong working relationships with Designers Product Managers and other stakeholders
• Partner with the Analytics teams to integrate qualitative insights with quantitative data ensuring research findings are grounded in behavioral trends and performance metrics
• Proactively identify and pitch research opportunities throughout the product development lifecycle
• Advocate for user-centered decision-making across teams and throughout the design and development process

• Support research standards documentation practices and knowledge management
• Contribute to shared tools templates and best practices within the UX research function
• Proactively look for ways to improve the UXR practice overall

• Experiment with generative AI tools within NYL guidelines to enhance productivity and improve velocity of research work

• Bachelor's degree in Human-Computer Interaction Psychology Communications Design or related field (or equivalent experience)

• Minimum 3-5 years of professional experience conducting qualitative UX research

• Demonstrated ability to independently plan and execute end-to-end research studies
• Experience working with unmoderated research tools (e.g. UserTesting Maze Dscout) and design tools (e.g. Figma)
• Strong moderation interviewing and facilitation skills
• Experience synthesizing qualitative findings into structured business-relevant insights
• Proven ability to collaborate effectively in cross-functional matrixed environments
• Excellent written and verbal communication skills
• A portfolio or work examples demonstrating end-to-end qualitative research experience including methodology synthesis and impact on product or business decisions

• Experience in complex highly regulated or enterprise environments (financial services insurance or B2B2C environments)
• Experience conducting research on AI-enabled tools/products
• Familiarity with mixed-method research approaches
• Experience working within agile or iterative product development frameworks

What We Do

At New York Life our 180-year legacy of integrity mutuality and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S. we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view investing in people purpose and innovation that endures. Guided by a clear enterprise vision to become a technology- data- and AI-powered company we’re modernizing our platforms rearchitecting experiences and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today technology is amplifying that mission—enabling us to serve clients advisors and communities in more personalized proactive ways. With a diversified business portfolio spanning insurance investments retirement group benefits and direct-to-consumer offerings New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture inclusive teams and a shared belief that when our people thrive so does our company. Here tradition fuels momentum—and your ideas energy and growth power what’s next.

Why Work With Us

New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity humanity and shared success—values that show up in how we work lead and grow. If you want a place where innovation has purpose—build what's next with us.

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