Senior Associate- Scorecard Center of Excellence (COE)

Excel as a visionary Business Analysis Associate II on the Scorecard Center of Excellence (COE) team within Consumer and Community Banking of a globally innovative bank that cherishes creativity and excellence

Job Summary:

• The Scorecard Center of Excellence (COE) is a pivotal group within Consumer and Community Banking (CCB) responsible for designing and implementing scorecards and strategies to enhance individual performance and minimize variability across the CCB Operations organization.
• The Scorecard COE drives savings through a robust support structure, fostering a high-performing organization and culture with a customer-centric approach.
• As a Business Analysis Associate II on the Scorecard Center of Excellence team, you will provide scorecard management and oversight to CCB Ops.

Job Responsibilities:

• Drive a consistent scorecard treatment within CCB Ops by ensuring scorecard alignment with Performance Excellence Standards and Best Practices
• Facilitate an end-to-end scorecard change management process which includes scorecard design, change communication, scorecard platform builds and post implementation validation.
• Establish appropriate scorecard goals to drive consistent performance improvement and alignment with financial and business targets.
• Support the execution and sustainment of Performance Excellence and Scorecard COE initiatives
• Interpret complex datasets, analyze results using statistical techniques, and identify trends and patterns. Consistently evaluate decisions and recommendations in terms of impacts to customers, employees, and the business
• Perform analysis and create executive recommendations that include well developed strategic direction to provide operational excellence and improvements
• Interact independently with business leaders at multiple levels to deliver against the priorities and objectives set
• Support the business in identifying and implementing solutions that improve efficiencies and deliver a positive customer and employee experience
• Present complex information in an understandable and compelling way to influence decisions and achieve alignment across a range of different opinions, interest, and management levels
• Drive consensus within an organization of diverse operational activities and functions with an ability to effectively navigate to achieve goals
• Take ownership to manage assignments with minimal direction, and individually work with the team to resolve issues and risks that arise

Required qualifications, capabilities, and skills:

• Bachelor's degree in a mathematical or statistical field of study or equivalent work experience
• Advanced analytical/statistical capabilities
• Relationship management experience within a customer centric industry
• Ability to communicate and/or present to various levels of senior management
• Excellent written and verbal presentation skills
• Must be able to manage and prioritize multiple initiatives in a dynamic environment with tight timelines
• Proficiency with Microsoft Office (e.g., Excel, PowerPoint, OneNote, Visio)

Preferred qualifications, capabilities, and skills:

• Alteryx, Python, and/or Tableau experience is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.