Senior Associate - Site Reliability Engineer

Location Designation: Hybrid - 3 days per month

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

SRE is part of an application team matrixed to the Cloud Services Team to perform a specialized function that focuses on the automation of availability, performance, maintainability and optimization of business applications on the NYL IaaS (AWS) platform. To be effective in the position, a SRE must have strong AWS, Terraform and GitHub skills as the IaaS platform is 100% automated. All changes being applied to the environment must be automated with Terraform and checked into GitHub version control. A matrixed SRE will be provided the Reliability Engineering role in the accounts they are responsible for. This role includes the rights to perform all the necessary functions required to support the applications in the IaaS environment. An SRE is required to adhere to all Enterprise processes and controls (i.e.: ChgMgt, Incident and Problem Mgmt., etc.) and ensure alignment to Cloud standards and best practices.

Key Duties and Responsibilities:

• Collaborate with Cloud Services and Application teams to deliver projects.
• Deploy infrastructure as code (IaC) releases to QA, staging, and production environments.
• Provide developers build assistance for applications where needed.
• Responsible for building the automation for any account customizations required by the application (i.e.: custom roles, policies, security groups, etc.)
• Service the L2 Service Now queue for their LOB
• Resource Optimization. Optimize usage maximizing utilization of deployed resources and reduce spend leveraging cost management tooling.
• Environment Cleanup (i.e.: removing old EC2 instances, EBS volume clean up, S3 clean up, etc.)
• Provide L2 Operational Support, including off-hours incident response (this will be the development teams first point of contact for production support. The SRE will be responsible for escalating to Cloud Support should they determine the issue to be IaaS platform related)
• Automate manual processes.
• Point of contact for Incident and Problem Mgmt. Responsible for root cause write up.
• Analyze incoming incidents/alerts and presenting opportunities for appropriate/proper prioritization of incident/alerts.
• Follow the enterprise change management process to deploy fully tested and documented solutions/applications to a production environment. Assist in runbook review.
• Ability to multi-task and manage tasks with varying priorities.
• Self-motivated, innovative, and able to work across diverse technical and non-technical teams.

Required Qualifications:

• Ability to write and implement IaC and platform automation using Terraform.
• Experience implementing Infrastructure as Code - Terraform
• Strong public cloud provider experience (AWS SysOps or DevOps certification a plus)
• Strong systems, network, and admin knowledge
• Experience troubleshooting application issues in an IaaS environment.
• Working knowledge of DevOps and delivery tools (GitHub)
• Practical experience with modern scripting languages (Python, .Net, C#, Java)
• Experience in complete SDLC/agile practices.
• Willing to work on any other applications.
• Experience in SaaS, PaaS apps
• Experience in Linux, Windows OS and RDBMS experiences.

#LI-KV1

Salary range: $105,000-$160,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90428