Senior Associate, Solution Engineering

Senior Associate, Solution Engineering– Pune, India

Would you like to be a part of great work happening in Western Union and enabling the vision of making the digital banking, cross-currency, cross-border money movement seamless for our customers? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Associate, Solution Engineering.

Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers’ experiences with a cutting-edge digital Ecosystem. As a Senior Associate, Solution Engineering for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

Role Responsibilities 

• Test Environment Management:
  • Oversee the setup, configuration, and maintenance of test environments to ensure they meet the requirements of various testing phases.
  • Manage environment availability, ensuring minimal downtime and quick resolution of environment-related issues.
  • Collaborate with development, testing, and operations teams to ensure environments are up-to-date and aligned with project timelines.
• Incident Management:
• Lead the incident management process, ensuring timely identification, escalation, and resolution of incidents.
  • Coordinate with relevant teams to perform root
  • cause analysis and implement corrective actions to prevent future incidents.
  • Maintain incident records in ServiceNow and generate reports to track incident trends and performance metrics.
• Stakeholder Management:
• Act as the primary point of contact for stakeholders, providing regular updates on environment status, incident resolutions, and ongoing improvements.
  • Collaborate with stakeholders to understand their requirements and ensure that test environments meet their needs.
  • Facilitate communication between technical teams and business stakeholders to align expectations and ensure successful project outcomes.
• ServiceNow & JIRA Management:
• Utilize ServiceNow for incident tracking, problem management, and change management processes.
  • Manage project tracking and task assignments through JIRA, ensuring that all environment-related tasks are clearly documented and prioritized.
  • Develop and maintain dashboards and reports in ServiceNow and JIRA to monitor environment health and incident trends.
• Automation & Monitoring:

• Drive the implementation of automation tools and processes to enhance the efficiency and reliability of test environments.
  • Implement monitoring solutions to proactively detect and address potential issues in test environments.
  • Continuously identify opportunities to improve processes through automation and monitoring, reducing manual effort and increasing overall environment stability.
• ITIL Process Adherence
• Ensure all environment management and incident management activities are aligned with ITIL best practices.
  • Participate in regular audits and reviews to ensure compliance with ITIL processes.

Role Requirements 

• Total 4+ years of professional experience.
• Experience in test environment management, incident management, or a related role.
• Strong understanding of ITIL processes and best practices.
• Proficient in using ServiceNow and JIRA for incident and project management.
• Experience with automation tools and monitoring solutions.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.
• ITIL certification is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your India specific benefits include:

• Employees Provident Fund [EPF] 
• Gratuity Payment 
• Public holidays 
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave 
• Annual Health Check up 
• Hospitalization Insurance Coverage (Mediclaim) 
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance 
• Cab Facility
• Relocation Benefit 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#L1-SR1 #LI-Hybrid 

Estimated Job Posting End Date:

08-30-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.