Senior Associate Technology Operations

To be considered for this position applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:
The Senior Associate of Technology Operations is responsible for monitoring the OCC production environment.  It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control Production Support Release Management Platform Services Storage Cloud Linux/Unix Networking Business Operations Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness documenting the issues impacting the business and following best practices are being adhered to.

Primary Duties and Responsibilities:

To perform this job successfully an individual must be able to perform each primary duty satisfactorily.

• Focus on shifting the overall operational posture from re-active to pro-active

• Employ first-level Incident identification and resolution techniques to interruptions across Mainframe Linux/UNIX Windows Storage and Network platforms.

• Monitor multiple applications and systems using OCC approved software.

• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.

• Maintain processing records and logs

• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.         

• Assist with mainframe IPL’s and other system commands if and when required.                             

• Support transmissions across SFTP/NDM.  

• Support MQ channels                                                   

• Support the execution and troubleshooting of scheduling jobs.

• Provide first-level support for Production Installs D/R and Industry tests.      

• Maintain all off-site storage records and shipments.                                           

• Rerun/Restart failed backups and perform restores when required.  

• Production / Technology Operations are required to have reliable access to certain applications (Slack Microsoft Outlook and Zoom) within the OCC network to maintain business continuity and regulatory compliance.  Employees must verify they have downloaded and installed OCC’s Slack Microsoft Outlook and Zoom applications on a personal mobile device through the Intune Company Portal within 2 weeks of hire date                               

• Work scheduled overtime when needed to ensure 24 x 7 coverage.                                       

• Report and document any processing anomalies utilizing OCC approved software. (Service Now / Remedy)   

• Analyze and report upon Production performance CI opportunities

• Analyze and report upon Production capacity CI opportunities

• Analyze and report upon Production critical-path processing CI opportunities

• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues

• Identifies and diagnoses complex problems and factors affecting Production performance

• Troubleshoot hardware and software problems take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing support and troubleshooting functions

• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades expansions and reconfigurations if/when needed)

• Consult & evangelize for operational best practices

• Collaborate across domains (ie. network db etc) to assist with application tuning

• Adhere to any/all Production security requirements and best practices

• Adhere to any/all processes to align with regulatory requirements

• Adhere to and advocate for all ITIL processes (ie. Incident Problem & Change)

• Actively participate in Incident Problem & Change as a ‘shepherd’ for all things Production

• Analyze repeating alerts to pro-actively identify environmental issues

• Surface any/all environmental & operational risks identified

• Evangelize for repeatably automated processes that can be scaled

• Prioritizes and align efforts to Production availability requirements and business priorities

• Alternate shift work may be required.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Strong Operational understanding and 3 years of experience

• [Required] Good consultative communication analytical and judgment skills

• [Required] Good time management skills

• [Required] Ability to work well with clients other systems technical staff consultants and vendors

• [Required] Suggests solutions that make sense and are in line with future technology direction

• [Required] Optimizes the use of all available resources and approach issues with pragmatism

• [Required] Maintains partnerships across the organization and is able to influence leadership peers and staff through an inclusive style and recognition of their abilities to achieve results.

Technical Skills:

• [Required] Basic knowledge of ITIL principles

• [Required] Strong knowledge of Scheduling applications / tools (UC4 / Control M)

• [Required] Basic understanding of Network

• [Required] Basic understanding of Unix / Linux

• [Required] Basic understanding Windows

• [Required] Basic understanding Storage

• [Required] Mature understanding of Cloud computing (AWS)

• [Required] Mature understanding of Cloud computing tools

• [Required] Basic knowledge of IBM JCL

• [Required] Understands technical monitoring and metrics

• [Required] Sophisticated understanding of enterprising technology

• [Required] Mature understanding of the relationship between software and hardware

• [Nice to have] Knowledge of Clearing and Finance industry

• [Required] Basic Knowledge of Application life cycle and deployment

• [Required] Knowledge of MQ (stop / start / recycle)

• [Required] Problem/Incident management applications and tools experience

Education and/or Experience:

• [Required or in process of acquiring] Bachelor’s degree in Computer Information Systems or a related discipline

• 3+ years working in a multi-platform environment including Windows Linux/Unix and Storage. Strong network knowledge heavily favored.

• 3+ years working knowledge of an open systems scheduling product (UC4).

• 3 + years work knowledge of cloud environment

• Some knowledge of cloud environment

Certificates or Licenses:

• [Preferred] Industry certifications in the areas of ITIL

• [Preferred] AWS Practitioner certified

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973 OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU) OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC) the U.S. Commodity Futures Trading Commission (CFTC) and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC your final base salary compensation will be determined by factors such as skills experience and/or education.
• In addition we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors including but not limited to company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award for which the target range is listed above (see Incentive Range). The amount of such award if any will be based on various factors including without limitation both individual and company performance.

Step 1
When you find a position you're interested in click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview a representative from OCC will contact you to set up a date time and location. 

For more information about OCC please click here.

OCC is an Equal Opportunity Employer

What We Do

As the foundation for secure markets OCC is a customer-driven organization that delivers world-class Risk Management Clearing and Settlement Services for a sophisticated mix of financial products that includes standard options stock loans and futures contracts.

Why Work With Us

We're bound together by values and behaviors that shape the way we work and live from team projects to after-hours events and to making a difference in our communities. OCC colleagues thrive in an atmosphere of intellectual curiosity creative problem-solving and effective interaction.

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