The role focuses on managing and enhancing an API ecosystem incident response collaboration with teams and mentoring support team members.

Job Requisition ID: 93371
Location Designation: Hybrid - 3 days per quarter
Role Overview:
We are seeking a highly skilled and motivated Web Services Integration Specialist to join our Integration Services team within the Application Production Support & Operations (APSO) organization. In this enterprise-critical role you will be responsible for the ongoing management support and enhancement of a large-scale API ecosystem that enables seamless integration across cloud-based on-premises and third-party platforms.
You will play a key role in ensuring the stability scalability and performance of services that support essential business functions across the enterprise. This position demands hands-on involvement with API runtime operations proactive incident response and continuous collaboration with development teams infrastructure groups and external partners. You'll work closely with engineers analysts and solution architects to deliver resilient high-performing integrations that power enterprise applications.
What You'll Do:
• Manage and monitor the health and performance of Java and MuleSoft-based web services.
• Design and maintain monitoring frameworks including the VS Integration Dashboard.
• Develop and implement proactive alerting systems incident response protocols and root cause analysis (RCA) processes in alignment with SWAT and Problem Management methodologies.
• Identify and resolve system issues identify common patterns and document best practices
• Serve as a senior escalation point for complex production issues ensuring swift and effective resolution.
• Collaborate with internal teams-including AppDev Infrastructure EIS and Level 2 support-as well as third-party vendors and partners.
• Maintain a federated API inventory and manage configuration lifecycles.
• Communicate infrastructure changes and maintenance impacts to relevant stakeholders.
• Drive structured feedback loops with development teams to enhance future software iterations.
• Define and execute roadmaps to strengthen system performance reliability and scalability.
• Mentor and support L2 integration support team members promoting knowledge sharing and operational excellence.
Technical Environment:
• Languages & Platforms: Java MuleSoft
• Hosting: AWS on-premises infrastructure and SaaS platforms
• Integrations: Enterprise-wide web services and APIs
• API Testing Tools: Postman/SOAP UI
What You'll Bring:
• Minimum 5 years of experience in application support integration or software development roles
• At least 3 years of hands-on experience with MuleSoft and Java
• Proficiency in web services and API development using REST/SOAP XML XSD WSDL and RAML
• Strong experience with authentication and security protocols such as OAuth Mutual TLS and Basic Auth
• Solid background in working with Oracle PostgreSQL or SQL Server
• Familiarity with Linux shell scripting and MuleSoft connectors (e.g. FTP SMTP JDBC)
• Practical knowledge of AWS cloud services and architecture
• Understanding of identity and access standards like SAML and OAuth
• Strong ability to diagnose issues and determine root cause
• Excellent analytic troubleshooting and interpersonal communication skills
• Ability to thrive in a fast-paced agile and collaborative environment
• Able to prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed with keen attention to detail
• Experience with monitoring and alerting tools such as New Relic Sumo Logic and PagerDuty
• Familiarity with industry data standards such as ACORD (a plus)
• Exposure to DevOps practices and CI/CD tools like Jenkins or GitLab
• Industry experience in Life Insurance Financial Services or High-Tech environments
• Working knowledge of Agile methodologies particularly the Scaled Agile Framework (SAFe)
Job Level: LEVELPF3
Pay Transparency
Salary Range: $90000-$128500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93371