Senior Associate, Worker Success
Job Description
Workrise is looking for a passionate Senior Associate, Worker Success who is responsible for supporting key targets for our clients, ensuring high satisfaction, low churn, and loyalty. This position provides a great experience for our field workers, retains loyalty and enables revenue growth. The Senior Associate, Worker Success gathers feedback from Workers and shares with the Worker Operations team to ensure overall Worker success and mitigate churn.
Excited?!! Keep reading:
What you'll be doing:
- Serves as a point of contact and advocate for workers during their active period with Workrise
- Documents communications with workers accurately and in a timely manner via systems tools
- Serves as a trusted advisor to Workers to ensure they maximize value for clients
- Partners with Sales to share Worker feedback and business development intel to continue to maintain and improve Worker success and mitigate churn
- Supports employees through issues regarding questions around topics including, but not limited to, pay issues, general questions and requests, etc) by connecting them with the correct point of contact
- Worker Onboarding: Supports employees through the initial onboarding process, including, but not limited to, ensuring all documentation for compliance is completed timely
- Provides support to workers though their time with Workrise by helping to set expectations and clarity for their time with Workrise
What you should have:
- Bachelor’s degree in sales, operations or similar field or equivalent experience
- 2+ years of experience in a customer success, operations, sales, consulting, project management and/ or account management role
- Strong attention to detail
- Ability to prioritize multiple priorities with varying deadlines
- Excellent ability to communicate both, written and verbally, with a variety of audiences
- Good organization, project management and time management skills
At Workrise you can feel good about supporting our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of our workers and the clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
In appreciation for your contributions, we support you with:
- Working alongside talented peers who will bring out the best in you
- The opportunity to significantly impact the growth curve of an already high-growth business
- Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance
Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.
Who we are:
In 2014, we set out to create a better way to manage and deploy Oil & Gas workers at scale through technology. Over time, we’ve grown to add Renewables in service of the energy industry.
We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, and Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially.
We’d love to share more through the interview process and look forward to learning more about your journey.
To all recruitment agencies: Workrise does not accept agency resumes. Please do not forward resumes to our jobs alias, Workrise employees or any other organization location. Workrise is not responsible for any fees related to unsolicited resumes.
Date Posted
11/03/2022
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