Senior Atlassian Administrator

As a member of IT Engineering, you’ll play a crucial role in supporting the business by being the SME for our Atlassian tools. In addition to being accountable for this area, you will also play a role in setting goals and establishing processes for both IT and stakeholders across the business.
The work involves longer-term projects, supporting requests from end users and managers, interacting with vendors, strong judgment, and being resourceful. It also involves mentoring others in IT, opportunities for growth, and company-wide impact. We work proactively, strive to find the best answers, and believe collaboration is critical for team success. 
We’re looking for somebody who thrives in a team environment and knows how to stay on top of goals and target dates. We’re a results-driven, high-energy group, and we like to have fun in the process.

• Provide technical oversight and administration for the suite of Atlassian products used across the business for service, collaboration and productivity.
• Work directly with various teams across the org to support, maintain, design, and build solutions to support strategy and growth.
• Research and provide recommendations on Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives.
• Troubleshoot issues in Jira Software and Service Management, Confluence, and more 
• Configure and maintain integrations between Atlassian products and other services
• Author documentation and train team on product features

• At least six years of as an Atlassian administrator
• Experience with large scale user management
• Extensive knowledge of Jira Automation
• Knowledge of IT and Security best practices
• Managed multiple work-streams and customer relationships
• Experience scripting and interacting with Atlassian’s APIs
• Strong verbal and written communication skills 
• Participated in long term road-mapping and collaboration with an engineering team

• Experience working in highly regulated industries (e.g. finance, healthcare)
• Performed administration for SaaS products in a corporate environment
• A broad understanding of ITSM principles
• Atlassian certifications or participation in related events or Atlassian Community

Remote roles in the US are available in all states EXCEPT Hawaii, Alaska, Montana, or any US Territories. 

The base salary range for this position in Colorado, Connecticut, Washington, and New Jersey is $128,000 - $198,000/yr, and in California and New York City is $128,000 - $198,000/yr. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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