Senior Backend Engineer - Recording

Talkdesk · Remote

Company

Talkdesk

Location

Remote

Type

Full Time

Job Description

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

Responsibilities:

You will play a pivotal role in our journey to deliver the best product on the market. Your contributions will include:

  • Collaborating within small teams to craft innovative solutions
  • Mentoring and elevating fellow engineering team members
  • Developing scalable, robust, and user-friendly products capable of accommodating our current growth
  • Partnering with our support engineers and customer service representatives to grasp customer needs, elevate Talkdesk's usability, and resolve customer issues
  • Engaging with cross-functional teams, including Product and other engineering units, to ensure our solutions genuinely enrich our customers' experiences
  • Vigilantly monitoring the production environment to optimize customer utilization of our product
  • Challenging your skills daily, witnessing firsthand the impact of your efforts and the value you provide to our customers

Required Skills:

  • A strong advocacy for product enhancement and customer value delivery
  • “Big picture” or holistic thinking to seamlessly integrate new solutions in our existing product
  • BS/MS Degree in Computer Science, Applied Math, or an engineering area
  • 5+ years experience with design and development of large-scale web applications
  • A passion for crafting clean, standards-compliant, and secure solutions that translate into user value
  • Profound understanding of Service Oriented Architecture (SOA) and APIs
  • Proficiency in DevOps practices and tools (Git, CI, AWS)
  • Experience with both relational and non-relational databases (e.g., PostgreSQL, MySQL, ScyllaDB, Redis, ElasticSearch)
  • A strong advocacy for automated testing, continuous integration and dark launches
  • Proficiency in Java programming

Nice to have / Pluses:

  • Experience with Quarkus
  • Experience with Event-driven architecture
  • Experience with Git, RabbitMQ, Kafka, Redis or ScyllaDB
  • Experience with other languages like Kotlin and Ruby
  • Familiarity with React, Typescript and JavaScript
  • Familiarity with Streams and WebRTC
  • Experience in working in a globally distributed team
  • Experience in the Agile development methodology/Scrum
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Apply Now

Date Posted

08/30/2023

Views

19

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