Senior Backend Software Engineer - Growth and Trust

About the Role

As part of the Growth & Trust Squad within the Growth and Scale group this Senior Backend Software Engineering role is pivotal in driving initiatives that directly contribute to our company's strategic objectives. Our team is responsible for crafting experiences that engage and delight users driving them from first signup to retained customer. We partner with support sales and marketing to make this process self-serve to scale our business. Simply put we get users setup successful and spreading the word as we support our company growth goals.

Some of the areas you’ll support:

• Activation: Designing and building the new-user experience that connects them to key aspects of the product and helps them become power users.

• Onboarding & Porting: Building a smooth and clear onboarding process that will help our customers quickly discover that OpenPhone is right for them.

• Compliance requirements: Registering for compliance products could be confusing + overwhelming for customers. You will help design and build an experience that is nothing like going to your virtual DMV.

Your contributions will directly impact our ability to grow and scale as a company. As a Senior Backend Engineer at OpenPhone you will spend the majority of your time coding architecting and owning moderate to complex components. Beyond your technical work you may also lead a small team or lead a project. You might also spend time providing technical guidance code reviews and design and deliver on small/medium size projects end-to-end.

Technical stack and tools:

• Our backend is built on Node using Typescript.

• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.

• The overall architecture is event-driven microservices with RabbitMQ at the center of it.

• We use a variety of databases for different purposes: Postgres Mongo Elastic and Redis.

• We use Kong as our public API Gateway.

• Observability Tools: Datadog

• Other Tools: Figma Linear Notion and Slack

About you:

• Strong experience with Typescript or experience with object-oriented languages such as Java or C# and Javascript/Node.

• Strong experience with observability tools including metrics structured logging and distributed tracing

• You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same.

• You are intentional about how your work impacts customers the community and each other. You practice empathy generosity and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution.

• You are curious. You better seek to understand the ‘why’ behind things so that you can better plan and build the ‘how’. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner.

• Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable testable and maintainable.. When working in the codebase you leave things better than how you found them.