Senior Benefits Program Manager

Job Description:
So, you've heard about being #addedtocart
At Cart.com, our mantra is "Be Brand Obsessed". Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com's mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.
Since our founding in 2020, Cart.com's one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love-getting their great products into the hands of amazing customers.
We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.
Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.

• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

• WE DON'T GIVE UP: No one expected this to be easy. We are resilient- we dig in and keep going.

• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.

• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.

• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:
The Senior Benefits Program Manager will play a key role in the design and execution of Cart's benefits programs. This role is primarily responsible for managing the strategy, design, administration, and compliance of Cart's benefits program and will report directly to our Senior Director of Compensation & Benefits as part of our People Operations team.
The ideal candidate will have extensive experience in benefits administration, including open enrollment and program management, and thrives in fast-paced, dynamic environments. In addition, the ideal candidate enjoys educating and collaborating with various internal and external partners, as well as managing projects individually. Lastly, this individual considers themself highly organized, analytical, and data driven.
What You'll Do:

• Assists in the development, execution, and management of all global benefit and wellness program design and implementation to provide for the protection of current and former employees while complying with all government regulations (ERISA, HIPAA, etc.)
• Partners with the People Operations team on Workday implementation of Benefits and ongoing management. Manage and escalate system and processing issues and liaise with internal business partners on resolution.
• Develop and implement comprehensive strategies and presentation materials to effectively communicate benefits programs and wellness initiatives, support new hire orientations, open enrollment, and related updates.
• Analyzes benefits data and trends, reviews utilization, identifies problems and issues and recommends solutions.
• Provides advisory and consultative services for People Strategists regarding plan interpretation, administration, and complex problem resolution
• Manages the administration of all benefit programs, ensuring responses to employee and vendor requests are timely and accurate
• Creatively think about employee wellbeing and inclusion and pro-actively identify opportunities to better serve the workforce with a suite of benefits offerings that align with Cart.com's values.
• Drive benefits process improvement activities, including process design, documentation, and training.
• Work with external partners to benchmark and assess current programs and policies to understand any gaps in existing plans, and costs associated with potential shifts of benefits & wellness offerings.
• Develop mechanisms to understand return on investment and make recommendations on any needed shifts in strategy or spend for benefits & wellness programs.
• Monitors enrollment in 401(k) and resolves issues. Main liaison with vendor. In conjunction with vendor, develops and reviews communication and educational programs regarding plan to ensure that employees understand investment options and rules of the plan. Prepares and submits annual compliance filings as required.
• Manages and monitors performance of benefits and wellness vendor relationships to assure proper level of satisfaction and ensure vendors continue to monitor costs and financial impact of plans to Cart.com, reviews and suggests plan alternatives. Participates in vendor selection. Responsible for interpreting plan provisions, interacting with external vendors and legal over complex issues, and resolving problems within the scope of plan parameters
• Communicates policy and procedure changes to employees, People Strategists, vendors, and others

Who You Are:

• You have working knowledge of global benefits, and benefits plan design experience
• You have working knowledge of regulatory compliance requirements
• You have knowledge of Workday benefits module
• You have strong leadership and interpersonal skills
• You have strong collaboration and partnership skills
• You have strong problem-solving skills
• You have strong project management skills including task initiation, prioritization, completion
• You are highly organized and analytical

What You've Done:

• You possess a bachelor's degree in a related field or equivalent related professional experience.
• You have 8+ years of benefits administration or benefits program management experience in an evolving and high growth environment
• You have experience with Workday implementations
• You have experience working with internal and external stakeholders to develop scalable solutions and ensure operational excellence.
• You have strong vendor management experience

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.