Senior Billing Specialist

Job Description

Reporting to the Billing Supervisor, the Senior Billing Specialist will be responsible for the assigned region’s Billing processes, Legal team support, High Touch Client Deliveries and oversight of region’s billing and billing adjustments. This position will require strong knowledge of our systems, policies and an analytical mindset.

The Senior Billing Specialist will be highly analytical with strong systems skills and possess the ability to work with case workers, IT, Invoice Delivery and Collections, and other cross functional partners to ensure successful expense recovery and reporting.

This position will cover the West Coast region and flexibility to this time-zone's business hours will be required.

How will you make a difference as a Senior Billing Specialist at Fragomen?

• Provide timely and accurate reports, specifically billing, invoice delivery, and other reports to Billing Supervisor.
• Identify key areas of efficiency opportunities, raise with management and assist with implementation.
• Create necessary and effective reports and related management reports for practices and finance, using SAP BI, Tableau, Elite 3e, Excel.
• Set a calendar of daily, weekly, monthly reports as they relate to Billing, Invoice Delivery, etc.
• Institutionalize quality focus on all activities, continuous improvement and process improvement ideas and projects.
• Track personal targets set forth by Billing Manager
• Support US billing and legal teams by providing tools to effectively manage and increase efficient Bill Items creation, e.g. pointing out possible over- and underbilling.
• Hold monthly Partner status meetings in assigned region. Make recommendations on how to clear aged items, be clear on areas needing their support, offer our support for ongoing training.
• Assist with team training for new hires based on documented protocols.

Leverage your valuable skills and experience to make an impact at Fragomen:

• Minimum 3-5 years in a Professional Services background
• Advanced Excel skill is a must have.
• Experience with LEDES files and e-billing portals.
• Strong BI tool usage (Tableau or Microsoft Power BI) is an advantage.
• Experience in financial systems is preferred.
• Strong business acumen and financial literacy.
• A resourceful problem solver when resources are scarce, and information is incomplete.
• Strong understanding of process and operations in a fast-paced business environment.
• Strong leadership, team building and interpersonal skills. Demonstrated ability to partner productively in cross-functional capacity.
• Ability to recognize patterns and propose process changes where appropriate.
• Strong quantitative analysis skillset, with the ability to analyze high volume data, interpret and explain complex financial data and provide recommendations for path forward.
• Prior experience with work in progress and revenue recognition.
• Prior experience in training and/or mentorship programs