Senior Billing Systems Analyst

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Senior Billing Systems Analyst to join our team! In this position you will analyze the performance of our digital billing systems, provided by the Zuora and SAP BRIM platforms integrated with Service Now and Kloudville. This position will also monitor key metrics, research issues, assist with triage and/or resolution of issues, and identify fixes and enhancement opportunities. The role will function as the primary lead support to drive the delivery of fixes and enhancements.

As A Senior Billing Systens Analyst, Your Responsibilities Will Include:

• Assisting program Manager and finance teams with assessing impacts of new projects.
• Have a strong functional and technical understanding of Zuora and building scalable solutions to support complex business processes.
• Participate in Technical discussions and define requirements for cross-functional projects that interface with billing.
• Partner with both our agent Channel and finance teams to identify and reproduce customer issues. Conduct initial triage and troubleshooting, collaborate with internal teams, and escalate to IT teams as necessary to resolve the issue in a timely manner.
• Provides Experience & Expertise in building product catalogs.
• Provides subject matter expertise as well as business process consulting on billing best practices.
• Identifying, evaluating, developing, and deploying system changes to improve the billing operations process and assurance controls.
• Providing Expertise in Design, Develop and deployment in business process automation using custom Workflows related to refunds, billing, payment transfers, late fees, Early Termination Fees (ETF).
• Providing Expertise in building custom reports for cross functional teams.
• Perform all Zuora system administration tasks.

Qualifications

What It Takes To Catch Our Eye:

• A minimum of 5 years of experience.
• Advocates a creative atmosphere which facilitates outside the box thinking and can oversee group facilitation, mediation, and conflict resolution.
• Ability to stay customer focused while driving changes that simplify and improve the customer ‘s billing experience.
• Ability to work closely with leadership, product, and marketing to prioritize and manage new enhancements and IT workload.
• Work experience that demonstrates the ability to plan, organize, lead and schedule multiple projects to accommodate rapidly changing priorities.
• Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business.
• Strong customer focus, with an ability to remain calm under pressure.

Bonus Points For:

• Zuora experience
• SAP BRIM experience

#LI-AK1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice