Senior Business Analyst

Te Tākinatanga | Our Story    

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. 

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. 

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha. 

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua. 

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa. 

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better. 

Kōrero mō te tūranga | About the role  

This isn’t your just your average BA role….reporting into the End to End Change Manager you be will apart of Contact’s Retail business era of growth; we’re dialling up our focus on innovation, experiences and brand while developing market leading capabilities in data and operational performance to achieve our aspiration of delivering “Simple, Personalised Experiences – powered by Energy”.  

To achieve this ambitious growth, we’re fostering a culture of continuous improvement and collaboration and we’ve invested in setting up an Agile Value Stream operating model for all the teams that contribute to selling products and services to Contact’s customers.  

The purpose of this hands-on role is to act as the link between initiative owners, business stakeholders and the delivery teams, as well as providing support and mentoring to other members of the analyst community, ensuring the initiative owner’s vision is translated into a meaningful set of requirements ready for delivery and priority initiatives are supported through to completion and operation. 

Some of the ways you’ll achieve this: 

• Evaluate, analyse and document requirements and translate these into proper business and system requirement specifications and service journeys  
• Facilitate brainstorming and design thinking sessions for requirement elicitation with stakeholders  
• Participate in QA activities, reviews, audits, metrics data generation, collection, interpretation and submission  
• Design and support the delivery of change management interventions to ensure successful implementation of business change and realisation of business benefits  
• Understand Retail’s business processes  
• Be at ease when facilitating and presenting at a senior level  
• Inspire others through behaviours and the way you leverage best practice and thought leadership in day-to-day work  
• You are not only focused on the technical aspects of projects, but you care deeply about our people and customer experiences  

Ko wai koe | About you 

Due to being a key contributor to Contact’s achieving our ambitious growth, this won’t be your first rodeo! You’ll bring along: 

• At least 5 years’ experience creating, socialising and gaining ratification for functional, non-functional and operational requirements in the retail, self-service and enterprise integration domains  
• A deep knowledge of project delivery lifecycles, with experience in a range of methodologies including Agile  
• Strong understanding of software development practices and solid experience working within a technology ecosystem  
• Strong understanding of change management practices and their application  
• Strong understanding of integration patterns and data analysis best practices

How people will describe you:  

• Analytical mindset with the ability to translate data into actionable insights.  
• Excellent business acumen, ideally within retail or utilities domains  
• Ability to work on multiple initiatives simultaneously  
• Ability to clearly convey information to colleagues and other business units, particularly solution designers and development teams  
• Strong understanding of business analysis techniques and tools, including process mapping, documenting requirements, and data analysis.  

We're taking a well-earned break over Christmas and New Year, and hope you are too! With Christmas just around the corner we want to let you know we will be reviewing applications as you apply, but won’t be in Contact regarding next steps until mid-January. 

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products,  

We’re keen to welcome a new Senior Business Analyst soon so if this sounds like a bit of you, apply now, or if there’s something you’re curious to know before making it official, contact George(Talent) on [email protected]  

Please note, only candidates with the right to live and work in New Zealand will be considered for this role. 

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.