Senior Business Analyst

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE:

As a Business Analyst, you will support experience management and optimization efforts via detailed investigations and gap assessments with the goal of improving business performance and user experiences. You will partner across multiple disciplines to do deep discovery work into systems and processes to help identify optimal solutions for our clients. You will document use cases and business requirements for your assigned projects which will then be translated into functional requirements by Product Managers.

YOUR RESPONSIBILITIES:

• Study business processes and analyze existing systems, procedures and documentation for assigned projects.
• Create detailed systems/data/process flow diagrams to show the current state and opportunities for improvement.
• Capture business requirements and user needs via stakeholder interviews.
• Work with Strategy and UX teams to document use cases for desired experience.
• Work with Product Managers to assess feasibility, gaps and dependencies.
• Conduct meetings to collaborate on ideas, present findings, and make recommendations to internal and external stakeholders.
• Work effectively with both technical and non-technical team members.
• Be accountable for the successful completion of all aspects of assigned project work.

REQUIRED SKILLS:

• Bachelor’s degree or equivalent experience in related field.
• 5+ years of overall work experience or relevant educational qualifications.
• 1-3 years of relevant experience as a business analyst or systems analyst.
• Experience in digital marketing, contact center, CRM, or technical writing a plus.
• Able to thrive independently given direction and objectives.
• Analytical, critical thinking and problem-solving abilities.
• Adaptable and capable of working in fast-paced environments.
• Excellent oral and written communication skills. Ability to compile, organize and synthesize large amounts of information.
• Experience with business planning tools such as Jira and Confluence, and process mapping tools such as Miro, Lucid Charts, Visio etc).
• Military or government experience a plus.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $100,000 - $120,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.