Senior Business Analyst

KEY ACCOUNTABILITIES 

Responsible for one or more of the following:  

• Understanding our business - Demonstrate familiarity of services provided and customers served throughout the analytics platform 

• Solutioning - Document requirements and assist in analyzing and reviewing potential solutions 

• Project Delivery - Contribute as an active and positive member on project teams to deliver or exceed project outcomes 

• Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients 

• Data Analysis - Assist in scoping and mapping of various data migration efforts, identify data required to support business requirements, understand how data is impacted/influenced by business processes/operations 

• Conduct Workshops - Periodically conduct workshops related to process improvement, User Acceptance Testing and training sessions 

• Mentoring and training of junior team members – This position will have Business Analyst and contractor resources soft-line reporting 

DETAILED ACCOUNTABILITIES 

• Work with various levels of the organization to capture project goals, objectives, and the associated requirements.  

• Provide implementation assistance for medium to highly complex enhancements, often containing multiple stakeholder groups or work streams 

• Identify project stakeholders and user groups. Engage with the stakeholders to identify subject matter experts and plan change management for project roll out 

• Primary focus will be working on the development of data and dashboards, and a focus on business process standardization with the Team. You will work closely with cross functional team members to drive business strategy and process optimization, capture user requirements, and assist the development team in designing, testing, and implementing platform. 

• Collaborate with the team to assess the cross functional impacts of business decisions and provide input on processes and procedures affecting the business users 

• Partner with the user community, to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications 

• Help drive process improvements; leverage your knowledge of best practices to help our professional services organization utilize the platforms to maximize results 

• Drive the initiation, planning, requirements, design, test and post-production phases of the solution development life cycle 

• Develop, document and perform system, integration, and user acceptance tests 

• Serve as point of contact for troubleshooting issues and coordinating with cross-functional teams 

• Coordinate technical assistance between Cushman & Wakefield & the application vendor 

• Coordinate change management initiatives of upgrades and patches. Develop and implement testing plans, interfacing results with the vendor for a quality release 

• Perform regular system monitoring to ensure data integrity and support internal and external operational audits 

• Write, maintain, and support a variety of queries and reports including ad hoc requests 

• Remain educated and up-to-date with current technologies, solutions, trends and risks 

• Assist with mentoring and/or training of staff 

JOB REQUIREMENTS & QUALIFICATIONS 

Education and Previous Experience: 

• Bachelor’s Degree or Professional Industry Designation  

• 7+ years of relevant experience in commercial real estate, Data & Analytics, and visualization software, preferably PowerBI

• 5+ years of IT work experience 

• 5+ years of experience supporting application systems 

• Or similar combination of education and experience