Senior Business Analyst – (Empower Mobile App)

Job Title: Senior Business Analyst – Products (Empower Mobile App)

Classification: Full-Time Exempt

Job Summary: The Senior  Business Analyst position provides critical functionality and process support to the business and serves as a conduit for understanding, capturing, and communicating end user needs and customer feedback. The Senior Business Analyst position requires a knowledge of project management skills in a fast-paced software development organization. It requires that one be a self-starter, able to work as part of a team and willing to lead and assist with day-to-day software development tasks inherent to a rapidly growing organization. The position exposes individuals to the complete Software Development Life Cycle. Specifically, this position provides crucial support to Empower™, ISN's mobile app for a better-connected workforce across customer jobsites and operations.

1.0 Primary Duties & Responsibilities
Specific duties and responsibilities include:

• Identify and evaluate end-users and customers, using project planning tools, software development, release testing, and end user acceptance related tasks
• Analyze customers’ business, needs, expectations and requirements in order to acquire end-users’ feedback on product features, design mocks and wire diagrams
• Liaise with Product Owners to develop user acceptance criteria for user stories, conduct product testing, prioritize bug identification, and close out confirmation
• Support analytics reporting, interpretation and analysis for key insights & performance recommendations in order to improve user adoption and engagement with established customers
• Lead analytics reporting, interpretation and analysis for key insights & performance recommendations in order to improve user adoption and engagement with established customers
• Develop an integration process between project planning and software development tools in order to estimate change implications
• Maintain company-wide product demonstration accounts
• Maintain a data-driven business analysis process by leveraging key performance indicators and dashboards related to product use and adoption trends
• Facilitate and manage cross-functional project scopes and roadmaps, maintain timelines as well as define tasks and resource requirements in order to ensure output
• Support new market research activities for product features and develop market positioning, end-user preference insights, and recommendations
• Coordinate and support go-to-market activities, initiatives, product training sessions and related projects
• Consider and suggest alternative options to external/internal customers requesting enhancements/new functionality
• Examine and answer questions from customers and end-users regarding assigned products
• Represents the team and product assignments at functionality update meetings
• Support the continued improvement of product and process knowledge of team members through documentation, coordination of trainings and communication on enhancements/feature changes
• Support technical implementation and maintenance of third-party applications (as applicable)
• Lead and/or participate in cross-functional projects, groups and committees as directed by management

2.0 Requirements
2.1 Education and Training

• Bachelor’s degree from an accredited university and/or equivalent work experience

2.2 Knowledge and Skills

• 4+ years’ experience in project management, business analysis, product development or similar role
• Software industry experience in the business analyst role or similar position
• Experience in establishing a vision, roadmap, and measures of success
• Experience supporting the development and management of work items for mobile applications is desired
• Proficient at gathering requirements, reviewing UI/UX/business specifications and asking questions
• Ability to pull actionable insights from analytics
• Familiarity and experience with Jira, Azure DevOps, or equivalent work item management tool is desired
• Familiarity and experience with Pendo or equivalent digital adoption tools is desired
• Ability to diagram system processes and user flows
• Solid understanding of Scrum project management phases, techniques, and tools
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet, and e-mail applications
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

3.0 Physical and Safety Requirements

• Sitting, bending, standing, walking, typing and/or speaking at least 8 hours per day
• Able to regularly lift and move up to 15 lbs
• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions

4.0 Others

•  Up to 20% travel for work
  

ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

ISN is based in Dallas, TX. The Dallas-Fort Worth metroplex is the fourth largest metropolitan area in the country, with a wide variety of excellent schools, entertainment venues, sports teams, and museums. ISN’s headquarters is in uptown Dallas, a short walk from multiple restaurants and shops, with easy access to public transportation and major highways.

Employees must be within a commutable distance to the Dallas, TX office and be willing to come into the office for required trainings, events, team activities, and meetings. Your role on the Products team will have the option to work remotely with 2-3 in-person engagements required weekly. This is subject to change dependent upon business needs and the tasks associated with your role.

ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

All job offers will be contingent on successful completion of a drug screen and background check.