Senior Business Analyst - Shared Services IT

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:

Summary:

UNUM is looking to hire and experienced Sr. Business Analysts to join a growing shared services technology group. This person will be responsible for ensuring the delivery of the defined business objectives within the agile team. They will need to be experienced with business operations, be technical savvy, documenting data flow diagram or process flow diagram, and ideally have ServiceNow platform experience. They will be the go between for business and IT and actively participate in the advancement of business solutions across a business portfolio by working closely with IT Leadership, Product Owners, Business SME's and Business Architects. The Sr. Business Analyst plays a critical role in mentoring Business Analysts of all levels to ensure we are growing future talent within the agile teams. They will learn and then serve as a subject matter expert and have a deep understanding of the Unum business model - both the products we sell and the services model we employ - and will bring forward areas where investment will bring benefit to our customers and the company.

• Bachelor's degree required, relevant professional qualification or acceptable industry experience.
• 6+ years successful experience in defining and delivering valuable solutions to our customers
• Excellent communication skills, both written and oral. Comfortable leading groups of people in discussions
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Able to deal with significant ambiguity and translate into more tangible outcomes
• Strong insurance or relevant industry experience
• Certifications strongly encouraged

Justification:

The shared services team executes programs across various journeys using multiple technologies : ServiceNow, Pega, OpenText etc. As we are increasing the footprint of these technologies within Unum, there is an urgent need to augment our BA team to meet the increasing demand. It is important to have resident expertise of the Unum business & processes coupled with good grounding on the technology is required , to be a very effective BA so that the requirement can be communicated very effectively to the implementation team.

Duties and Responsibilities:

• Maintain an understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensure product backlog quality of work item descriptions are concise and effective represent user needs, with any sufficiently detailed, precise acceptance criteria to support testing and acceptance of the work. Ensure that key data points on the work items are in place to provide expected transparency. Responsible for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, and task/process/workflow analysis selecting the appropriate means of representing the business requirement and ensuring traceability back to source (tools such as Blueworks for process mapping, excel).
• Performs system and business process analysis and mapping leveraging enterprise toolset
• Maintain and model best practices on a set of tactical agile techniques in relation to work decomposition, planning, estimation, backlog tooling, status reporting
• Collaborates with the Business Architect, Product Owner, agile team and relevant subject matter experts to define concise and effective user stories from the capabilities roadmap also detailing precise and accurate acceptance criteria. This includes functional and non-functional requirements
• Collaborates with the Team (Architects, Software Engineers, Test Engineers, etc.) to ensure that the team understands the work item as defined in order to help them develop high quality features and solutions that meet or exceed what the Product Owner is expecting
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel
• Responsible for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
• Mentors Business Analyst I's and Business Analyst II's to ensure appropriate business analyst standards and practices are met, where appropriate
• Participates in retrospectives to ensure the agile team continuously improves and ensures that value stream mapping is completed in order to remove waste in the process
• Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives.

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Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:

Unum