Job Description
Team: Analyst
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Business Intelligence Manager in the United States.
This role is focused on shaping and scaling enterprise-level business intelligence capabilities within a highly data-driven customer operations environment.
The position plays a strategic role in building trusted analytics foundations, reusable BI products, and scalable reporting solutions that support operational excellence and executive decision-making.
Working cross-functionally with analytics, engineering, finance, and operations teams, the role drives alignment around metrics, data governance, and reporting standards.
It goes beyond dashboard development by emphasizing long-term data strategy, semantic layer design, and scalable analytics frameworks that enable automation and AI-driven initiatives.
The role offers significant ownership and influence, allowing the successful candidate to guide BI best practices, mentor peers, and shape organizational data maturity.
Operating in a collaborative and innovation-focused environment, this opportunity is ideal for a technically strong BI leader who thrives on solving complex business challenges through data.
It is especially suited for professionals passionate about scalable analytics, operational intelligence, and impactful business outcomes.
Accountabilities:
- Design, develop, and maintain enterprise-grade BI datasets, semantic layers, dashboards, and reporting solutions that support operational and strategic decision-making.
- Define, govern, and evolve business-critical metrics, taxonomy, and reporting standards to ensure trusted and consistent analytics across teams.
- Partner closely with data engineering teams to support scalable data pipelines, ingestion requirements, transformation logic, and long-term analytics architecture.
- Translate exploratory analytics into reusable and production-ready BI products that support operational execution and executive visibility.
- Build and optimize advanced SQL transformations and scalable data models for high-performance BI workflows.
- Drive data quality initiatives by identifying inconsistencies, assessing business impact, and implementing improvements across systems and processes.
- Develop analytics foundations that support automation, AI-powered reporting, experimentation, and self-service analytics capabilities.
- Establish documentation standards, metadata frameworks, and governance practices that improve discoverability and trust in BI assets.
- Collaborate with operational, analytics, finance, and workforce management stakeholders to prioritize impactful initiatives and reduce reliance on ad hoc reporting.
- Mentor and guide BI practitioners while helping define scalable standards and technical direction across the organization.
- 8+ years of experience in Business Intelligence, Analytics Engineering, or related data-focused roles.
- Strong expertise in SQL, data modeling, complex data transformations, and performance optimization techniques.
- Advanced experience designing Tableau dashboards and governed semantic layers for enterprise-scale reporting environments.
- Proven track record of defining, documenting, and managing business-critical metrics used by senior leadership teams.
- Strong understanding of scalable BI architecture, reusable analytics products, and enterprise data governance practices.
- Experience working in dynamic, fast-paced environments with evolving business requirements and priorities.
- Excellent collaboration and stakeholder management skills across technical and non-technical teams.
- Strong analytical thinking, problem-solving, and strategic decision-making capabilities.
- Outcome-oriented mindset with focus on adoption, scalability, trust, and measurable business impact.
- Experience supporting customer operations, contact centers, workforce management, or operational analytics environments is preferred.
- Familiarity with platforms such as Salesforce, Genesys, workforce management systems, or billing platforms is considered a plus.
- Exposure to AI-driven analytics, automation initiatives, experimentation frameworks, or decision-support systems is highly valued.
- Competitive annual base salary ranging from approximately $112,700 to $189,400 USD depending on location and experience.
- Eligibility for equity awards and long-term incentive opportunities.
- Fully remote work flexibility across the United States.
- Inclusive, collaborative, and innovation-driven company culture.
- Opportunity to work on high-impact analytics and AI-driven transformation initiatives.
- Career growth and leadership development opportunities within a highly recognized technology organization.
- Flexible distributed-first work environment built around autonomy and trust.
- Access to comprehensive employee benefits and wellness programs.
Requirements:
Benefits:
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Date Posted
05/22/2026
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