Senior Business Manager

Who You Are:

The Senior Business Manager has 3-5 years experience and is ready to move into a role that positions them at the center of the action - both with the client and the internal Chiat team.  

You will own workstreams, driving projects forward autonomously with oversight from a Business Director, Building the project path and managing campaign development from strategy to execution with a strong understanding of the production process. 

Your clients love you and your teammates can’t live without you. You proactively move projects forward and make the process better, but also offer a strategic perspective because of your deep understanding of the clients business needs. 

You have mastered the art of “story telling” and are able to develop and confidently present a compelling argument. You present information in a way that is easily understood.  

As you develop in this role, the Senior Business Manager will also start to flex the muscles that will prepare them for a Business Director role – command of the business, command of the room, mastery of debate, and motivation of the army. 

What You’ll Do:  

The Senior Business Manager will have close client relationships, run client and internal meetings, tackle contact reports, and make sure the work is delivered on time, on brief and on budget; they will also be responsible for tracking all client approvals, trafficking finished work, and managing the final assets. 

• Understands the account, the clients and competitors business and the process well enough to have answers to most client questions in the moment 
• Articulate point of view on work. Understands how strategy shapes creative and can judge if it is on brand. Help prepare and sell the work. 
• Navigate sticky situations with grace 
• Goes the extra mile to make way for good work and a good meeting 
• Masters trafficking, asset management, and server management 
• Ensure tasks have clear objectives, timings, ownership and deliverables. Drive projects daily 
• Anticipates storms on the horizons, develops solutions and flags to those who can help 
• Empathetic to not just the team but also the client 
• Builds client relationships easily 
• Motivates the team and senses what they need 
• Collaborates with inter-agency teams and Global partners to bring omni-channel campaigns to life

Business Department Expectations and Traits:

• Johnny/Joanna on the spot: Can promptly answer most client questions without having to punt. Has a perspective and ensures it’s heard. Masters trafficking, asset management and server management  
• Has Poise and Presence: Effortlessly runs multiple workstreams, while juggling a schedule full of meetings, both internal and external  
• Possess Spidey Sense: Has great instincts trusting their gut, taking action when something doesn’t feel right. Escalates their suspicions/thoughts to those who need to know before there’s a problem  
• Be proactive, not reactive: Knows things not just by asking the right people, but from experience and offers up that expertise. Further develops solutions to problems as they are flagging, bringing in a more seasoned POV to help drive potential plans  
• Fight for Creativity: Understands and appreciates the power of creativity and is determined to make exceptional work. Isn’t afraid to go the extra mile to sell a great idea  
• Be Positive, Be Kind: Is empathetic, not only to the internal team but also to our client partners – they understand that our clients have responsibilities other than those that are relevant to the agency. Is able to build solid, long-standing client relationships easily Leadership Expectations and Traits  
• Command of the business: Is curious about the business of our clients business, and about things like their stock price and how they make money  
• Command of the room: Is beginning to stand out as a leader in both style and substance  
• Enterprise Leadership: Thinks about our agency processes and how they could be streamlined and improved. Is interested in the financial side of Business Management and contributes to scope development/management  
• Mastery of debate: Is becoming more and more comfortable sitting at the center of debate between the agency and our clients, negotiating and navigating both sides of that equation  
• Motivating the army: Is able to motivate the team, driving action

Who We Are:

TBWAChiatDay Values

Our creative product is everyone’s responsibility.

We are tough on the work. We are kind to each other.

When we take care of each other, the rest takes care of itself.

TBWAChiatDay Attitudes

Curiosity: Be open minded to ideas wherever they come; curious people are often unafraid of change;

Collaboration: Self-confidence without a big ego; work with all types of people;

Integrity: What we say is what we do; it is honesty and respect in our dealings with people;

Resourcefulness: To find ways to do whatever we have to do for our clients, and our people

This job requires you to have a COVID vaccine.  If you have a medical or religious reason for not receiving the COVID vaccine, the agency will engage in a discussion with you about whether there is a viable accommodation that can be provided.