Senior Business Operations Analyst
Job Description
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 110 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
The BizOps team plays a pivotal role in this mission and solves some of Credit Karma's most important business problems. BizOps leads are embedded within our verticals and collaborate with a cross-functional team to lead strategic initiatives that have a direct impact on our business. We drive operational discipline and clarity on performance to make verticals & Credit Karma successful at achieving our objectives. We are a team of highly-collaborative and individuals that strive to enable financial progress for all of our members.We're looking for a Sr. Analyst to partner with our Home and Insurance verticals. In this role, you will work closely with leaders across the organization to help drive strategic initiatives and ensure operational excellence.
We're looking for a Sr. Analyst to partner with our Home and Insurance verticals. In this role, you will work closely with leaders across the organization to help drive strategic initiatives and ensure operational excellence.
What you'll do:- Collaborate closely with cross-functional teams to identify, understand and report on key business drivers, and deliver insights using rigorous analyses
- Contribute to defining business strategy and identifying key priorities that deliver on company goals
- Support the creation of materials and content for an executive and company-wide audiences
- Contribute to ongoing decisions related to business performance health and headcount management
- Partner with leaders across the organization to assist with the development of business cases and operational roadmaps
- Facilitate alignment by summarizing differing opinions, moving conversations forward, and clarifying ambiguous situations
- Deliver and communicate regular insights into industry trends and competitor landscape to company and vertical leadership teams
- Partner with cross-functional leaders to identify opportunities to leverage the platform, learnings from other verticals, strategic partnerships and acquisitions to grow the business. In the event of an acquisition in the vertical, assist with due diligence, development of investment materials and drive acquisition integration
- The role is highly cross-functional, which means you get to work with Product, Business Development, Marketing, Data Science, Financial Planning & Analysis, Corporate Development, and Engineering
- You'll get to solve highly analytical problems and have a direct impact on the future of the Credit Karma product.
- You'll get to work on 2 of Credit Karma's fastest growing business units and have an outsized impact on its long-term trajectory.
- Your work will help us design better products, improve user experience, and inform overall business performance.
- 3+ years of total work experience, 2+ years of which in management consulting, investment banking, business operations, corporate strategy or finance
- BA/BS degree from an accredited college or university in Math, Economics, Finance, Business or a related field
- Proficiency in Excel, Powerpoint and the Google Doc suite. Experience working with SQL
- Excellent problem-solving skills and an ability to gather information, solve conceptual problems, and drive cross-functional execution
- Strong analytical chops and ability to problem-solve and understand key drivers of the business
- Strong verbal and written communication skills across formats (email, slides, dashboards)
- Comfort working on multiple high-priority projects concurrently, including with limited time and data
- Proactive and passionate self-starting general athlete with bias towards action paired with strong organizational and documentation skills
- Extremely detail oriented
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
COVID-19 update (US Jobs Only):
Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated (including eligible boosters) against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- California Consumer Privacy Act (CCPA)
Date Posted
09/02/2022
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