Senior Business Product Owner - Accredo - Remote

POSITION SUMMARY

The Senior Business Product Owner must partner with other Business Product Owners, Technical Product Owners, Operational Leaders, subject matter experts, and key stakeholders across the enterprise to evolve Accredo's Product Strategy to improve customer experience (patients, caregivers, prescribers, and clients), deliver internal mechanisms to drive smarter business decisions, and improve value.

Primary Functions

• Serves as the customer proxy by understanding key business objectives and the strategy of the product.
• Works with Product Management, Pharma, Operations, and business stakeholders to maintain and prioritize product backlog for legacy Specialty applications.
• Partner with Ops Liaisons to maximize user adoption and Ops readiness
• Partner with TPO stakeholders to deliver new capabilities in order to drive value for the Specialty business.

• Lead E2E initiatives from a BPO perspective and ensuring all dependency partners understand the capability and build required
• Partner with CBPO to assess business value and prioritize all work to maximize value in line with product strategy.
• Partner with the Value Team to determine savings being delivered for a feature/capability
• Partner with CBPO to ensure product development strategically aligns with Accredo's current and future state platform strategy
• Partner with CBPO to develop creative solutions to get the most out of a feature from an efficiency and value standpoint
• Communicates the product roadmap clearly in partnership with CBPO
• Partner with the Training Team to create thorough and concise training materials for consumers of the product
• Develop and communicate concise presentations (formal and informal) independently and in partnership with Chief Business Product Owner.
• Communicates the success of capability delivery to senior-level leaders across Evernorth
• Works with the Service Excellence Team to prioritize tickets for bugs and enhancements
• Maintain lists/configurations for delivered features until handed off to the appropriate owner
• Define KPIs impacted by new capabilities
• Operate as the de facto leader of the scrum team- BPO, TPO, Developers, QA, etc.
• Represents the product in Accredo initiatives, committees or meetings as needed.
• Streamline processes to improve throughput, quality and service level agreements.
• Creates User Stories and Acceptance Criteria, ensuring stories clearly communicate Customer/Stakeholder needs to the development team; works with team to clarify and refine stories as necessary.
• Responsible for final decisions on product functionality.
• Reviews test cases related to product capability deliverables in support of agile process
• Create and maintain internal SOP's to improve efficiency
• Understands and supports inter-team dependencies and escalate issues when necessary.
• Key contributor to reporting and analysis of team metrics
• Analysis of complex business situations, including distillation of the issues, developing insights and potential solutions, and driving appropriate conclusions.
• Create strategies to leverage Technology to drive business value.
• Participates in and prepares for PIPE planning events.
• Participates in team demo, retro, and Inspect and Adapt.
• Understands and supports inter-team dependencies and escalate issues when necessary.
• Works with the delivery team to set and communicate release date and scope.
• Works with Team Members to ensure products are working in production
• Ability to monitor potential risks and develop mitigation plans.
• Identifies improvements and codifies them for broader consumption.
• Collaborates with all team members to promote an environment of empowerment and creativity.

Key Qualifications

• Bachelor's degree preferred
• 5 plus years relevant operations experience preferred
• Experience and understanding of specialty operations and processes highly preferred
• Experience working in an Agile lifecycle environment preferred
• Excellent verbal and written communication skills.
• PC skills including knowledge of Microsoft Office.
• Ability to adapt in a dynamic work environment and make decisions with minimal supervision.
• Takes initiative, independent thinker and worker.
• Willingness to share opinions, adapt and take risk
• Knowledge of Agile software lifecycle is preferred
• Understanding and ability to write business requirements including use case development
• Data analysis and reporting skills
• Demonstrated ability to prioritize workload and meet project deadlines
• Knowledge of the PBM or healthcare industry preferred
• Knowledge of customer service/patient interaction experience and pharmacy related processes
• Strong oral and written communication skills as well as presentation abilities
• High level of self-motivation, integrity, enthusiasm, and professionalism
• Ability to influence others
• Proven ability to work in a team environment
• Ability to build strong relationship with peers across the organization
• Ability to effectively work within a complex, matrix environment
• Demonstrated ability to prioritize and manage workload and meet project deadlines.
• Advanced problem-solving skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,000 - 173,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.