Senior Business Relationship Manager

Company
Federal Reserve Bank of Chicago
When you join the Federal Reserve—the nation's central bank—you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.
This position functions as the face of the Information Technology (IT) department and maintains an important role for the overall engagement between business customers and technology teams. A successful Senior Business Relationship Manager (SBRM) eliminates the traditional lines or "divide" that often exist between business and technology by understanding business goals and needs of the customer. The SBRM will maximize engagement between business customers and technology teams by aligning and bringing to bear the full capabilities of IT and external technology resources. The SBRM serves as the primary contact for business teams and provides support in delivering technology products and services to ensure customer satisfaction. The level of work is considered advanced and staff must be able to work under minimal supervision. The position has no direct reports.
Principal Duties and Responsibilities

• Creates and enhances meaningful relationships with a portfolio of 3 to 5 business customers by thoroughly and completely understanding how the business operates and ensuring that IT achieves value-motivated solutions that solve problems.
• Provides strategic consultation to business customers and technical teams and supports quality reviews and feedback sessions.
• Communicates and participates in IT improvement and awareness programs and socializes new technology trends to business customers.
• Participates in the IT annual budgeting and planning process for the assigned departments and ensures IT business customers understand the financial effects of technology investments.
• Supports cost benefit analyses for projects, annual budgeting and planning and assists business customers and IT in prioritizing projects across portfolios.
• Advises on options, risks, costs vs. benefits, and impacts on products and services, business processes and System priorities.
• Contributes to the development of IT performance metrics.
• Contributes to recommendations for joint or coordinated application project delivery across IT teams in collaboration with other SBRMs.
• Contributes to and uses the Service Catalog to identify opportunities and assess and provide recommendations based on business relevance, appropriate timing, technology and implementation.
• Understands the IT Roadmaps at the local and Federal Reserve System level.

Your Background

• Bachelor`s degree in related field or specialized training or equivalent work experience as noted below (MBA Preferred)
• Seven to ten plus years of related work experience.
• Strong relationship building and negotiation skills to resolve problems and conflicts
• Experience working with people at all levels of an organization
• Ability to explain and present complex topics to senior level stakeholders
• Strong understanding of IT application development, operation and other services typically provided by a central IT department
• Strong project management skills including resources, customers and management with a focus on consistency and accuracy
• Ability to think independently, make decisions and perform objective analysis
• Flexibility to handle fast-changing conditions

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career Other

Requirements

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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