Senior Business Systems Analyst

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

Senior Business Systems Analyst

As a Senior Business Systems Analyst, you will develop and conduct operational monitoring processes to ensure the timely and accurate delivery of benefits to Experian Partner Solutions (EPS) clients and customers through world class operational readiness, controls, and oversight. In this role, you will collaborate with Product Development, Client Services, and Technology teams within EPS to add value by solving complex business problems with a data-oriented mindset.

Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a large business segment inside the global information services company commonly known as Experian.
What you’ll be doing

• Develop SQL queries to aggregate, analyze, and interpret business data for quantitative and qualitative analysis to support EPS products and benefit delivery
• Quickly assess and address issues pertaining to specific daily control reviews, which are critical components in how we ensure the delivery of products and services to our customers, as measured by KPIs, SLAs, and other performance thresholds
• Build and utilize Tableau dashboards and other data visualizations that exhibit business insights into benefit delivery performance and trend
• Conduct operational gap analysis by identifying gaps and closing them by developing customer-centric monitoring capabilities through existing data analysis tools
• Collaborate with cross-functional teams to support ad hoc research, impact analysis, and to validate issue remediation actions
• Become a functional expert on EPS platform features & capabilities
• Analyze, compare, and reconcile data across multiple platforms and data sources
• Work in a fast-paced virtual environment, while communicating key deliverable status to both internal and external stakeholders
• Optimize and automate existing processes and develop methods to oversee products and services to meet the growing needs of the business
• Author process documentation and other supporting materials to detail operational procedures for daily control reviews
• Establish and maintain working relationships with sponsors, stakeholders, and key partners to ensure alignment

Qualifications

Required Skills

• 2+ years of strong hands-on SQL query development
• Adept in querying relational databases, Excel, and other data (AWS Redshift and Python experience is a plus)
• Experience creating data visualizations with Tableau or other visualization tools
• Proficiency profiling data, including data analysis, discovery, cleansing, and transformations
• Experience with complex direct-to-consumer products and systems
• Self-motivated with an attention to detail, analytical focus, and problem-solving skills while operating both individually and as part of a team
• Strong oral and written communication skills
• Experience and ability to formulate and present analyses and business cases to both technical and non-technical stakeholders
• High sense of urgency and ability to work well in a matrix environment

Additional Information

**This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!