Senior Business Systems Analyst

General Information

Ref #:

20230035047

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

We are currently seeking a self-motivated, analytical, highly detail-oriented individual to support the daily operations of the Cloud Contracts/Billings team. Partnering with Renewals, Sales Operations, Customer Success, Finance and IT. This individual will be Responsible for ensuring our system(s) are meeting the needs of the organization, troubleshooting issues and working with IT on system enhancements. The analyst will help drive improved efficiencies throughout the organization; may be responsible for end user training.

Principal Responsibilities

• Monitor daily/monthly integrations and addressing issues as identified. Includes but not limited to Invoicing/errors, Usage Billings, Failed Renewals, etc• Provide key financial and operational reports as assigned. Includes but not limited to Daily Report, Cancellation Audit, Invoicing Audit, etc• Provides adhoc operational reports based on requests from management or user community• Obtains a deep understanding of our business, team goals, systems and data• Lead on system issues, upgrades or enhancements, working with IT and others to ensure testing has been completed and solution meets our business requirements• Consistent review current system processes to identify possible changes creating a more streamlined process• Handle all incoming/out-going field inquiries/issues from Finance, Sales Ops, Renewals and other departments within UKG as it relates to customer contracts, billings and entitlement• Work with various business groups to maintain and develop existing and new processes, manage escalated sales issues, high profile account cleanup/reconciliations, reporting, etc• Act as a liaison between Cloud Contract Operations, IT and other key business units, ensuring we have the latest and greatest information regarding products, promotions, process/system changes• Support and lead various projects as assigned (ie. System changes, Acquisitions, etc)

Qualifications

Basic Candidate Qualifications:• 5+ years service experience within a hi-tech environment• Bachelors in Business, Accounting, Information Sys or other relevant field• In depth knowledge of Salesforce Quote to Cash and Microsoft Office Suite (Excel a must)• Familiarity with any of the following applications a plus: Oracle EBS, Dynamics

365

Prefered Qualifications:• Proficient in SQL and BI Platforms• Proven Analytical and problem-solving skills; process oriented and well organized• Strong Business Acumen• Strong oral and written communication skills are essential• Works effectively within a team, is results driven and works well under pressure and tight deadlines• Ability to exercise initiative and sound judgment in a variety of situations

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].